Katy Prefontaine
Stonington
Summary
Sales and client success professional with 5 years of experience as a client success manager, setter, and closer. Skilled in building strong client relationships, driving retention, and guiding prospects with a natural coaching approach. Dedicated to helping clients achieve long-term success while supporting company growth.
Overview
8
8
years of professional experience
Work History
Setter & Social Media Manager
The 1 Percent BNB
05.2024 - Current
- Inbound triage setter for Airbnb arbitrage offer
- 10-20 inbound triage calls and 20-50 outbound calls per day
- Ticket price $8,800
- 80% show rate to closer
- $500,000 cash collected
- Curate and post organic content to all company social media channels
Client Account Specialist
Grow Local Digital/Patient Stream
02.2023 - 02.2024
- Conducted new customer onboarding calls
- Maintained a portfolio of 70+ clients
- 90% client retention
- Coached clients on scaling their business through regular touchpoints via zoom, phone, email and text
- $75k collected in upsells
Lead Nurture Specialist
Gym Launch
10.2021 - 11.2022
- 10-30 inbound zoom triage calls per day
- Nurtured, confirmed and qualified direct to closer bookings
- 75% show rate to closer
- Managed the calendars of 5+ closers
Sales Representative
Community Brands
02.2021 - 10.2021
- Outbound phone sales for professional association job boards
- Ticket price $200-$2,000
- $100k cash collected
- 50-100 outbound calls per day, 100-200 emails/texts per day
Assistant Manager and Group Fitness Instructor
ImpaCT Athletics
12.2017 - 07.2020
- Conducted over 750 group fitness sessions and over 150 personal training sessions
- Sold fitness packages of $150-$1k in person and via zoom
- Assisted owner of gym in duties as needed for multiple facilities: administrative tasks, managing employees and schedules, member outreach, coordinating member events, managing social media accounts
Education
Bachelor of Science (B.S.) - Chemistry
University of Wisconsin Madison
Madison, WISkills
- Account Management
- CRM software proficiency
- Consultative selling
- Communication
- Teamwork and Collaboration
- Organic social media management
Timeline
Setter & Social Media Manager
The 1 Percent BNB
05.2024 - Current
Client Account Specialist
Grow Local Digital/Patient Stream
02.2023 - 02.2024
Lead Nurture Specialist
Gym Launch
10.2021 - 11.2022
Sales Representative
Community Brands
02.2021 - 10.2021
Assistant Manager and Group Fitness Instructor
ImpaCT Athletics
12.2017 - 07.2020
Bachelor of Science (B.S.) - Chemistry
University of Wisconsin Madison
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