Katy Schuster
Woodstock,GA
Summary
Friendly Team Member with experience in order taking, payment processing and food safety. Contributed to team success by working hard, taking on extra work and meeting customer needs. I excel in managing time and helping fellow workers. Strong conflict management and organizational skills. Very dedicated to positively impacting business operations by maximizing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Cafe Team Member
LifeTime Fitness
11.2022 - Current
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
- Greeted customers with smile and provided helpful suggestions.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
- Assisted customers with information regarding menu offerings and nutrition information.
Barista
Starbucks
06.2022 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Swim Coach
Aqua Tots
05.2021 - 06.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Adapted teaching techniques to different learning styles.
- Took notes strengths and weaknesses of each child in class to track progress.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Mentored and trained new swim instructors on best practices.
Education
No Degree - Business
High Point University
High Point, NC05.2027
High School Diploma -
Fellowship Christian School
Roswell GA05.2023
Skills
- Front Counter Work
- Customer Relationships
- Cleaning and Organization
- Guest Experiences
- Health and Safety Standards
- Accuracy and Efficiency
- Customer Engagement
Timeline
Cafe Team Member
LifeTime Fitness
11.2022 - Current
Barista
Starbucks
06.2022 - 08.2022
Swim Coach
Aqua Tots
05.2021 - 06.2022
No Degree - Business
High Point University
High School Diploma -
Fellowship Christian School
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