Katy Shuey
Kulpmont,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Customer Service Specialist
Eg- America (Turkey Hill)
11.2022 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
Customer Availability Program
Wal-mart Supercenter
10.2017 - 12.2020
- Provided pre- and post-sales customer service and support.
- Escalated issues and trends that impacted company's bottom line.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Service Associate
Turkey Hill Minit Markets
06.2001 - 10.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Took over management duties by helping with weekly schedules and orders.
Education
Associate of Science - Baking And Pastry Arts
Pennsylvania College of Technology
Williamsport, PA2005
Skills
- Process Optimization
- Cash Register Operations
- Carrier Relations
- Customer Relationship Management
- Customer Relations
- Customer Service and Assistance
- Good Communication Skills
- Helped managemt
- Customer Service
- Weekly scheduling
Timeline
Customer Service Specialist
Eg- America (Turkey Hill)
11.2022 - 10.2023
Customer Availability Program
Wal-mart Supercenter
10.2017 - 12.2020
Customer Service Associate
Turkey Hill Minit Markets
06.2001 - 10.2017
Associate of Science - Baking And Pastry Arts
Pennsylvania College of Technology
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