Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Katy Thorn

Olympia

Summary

Hardworking employee enthusiastic about learning HELMS inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong relationship-building and problem-solving abilities.

Overview

17
17
years of professional experience

Work History

Health Services Consultant 2/Management Analyst 3

Washington State Department of Health
06.2018 - Current
  • Coordinate the development of business requirements to guide the implementation of new Internet-based technology projects, initiatives and assignments
  • Establish implementation parameters, defining business rules, managing user testing and identifying business process changes and training needs for technology projects
  • Create the many and varied electronic application forms used to register, certify and license health care professionals and facilities
  • Support gathering and analysis of requirements for new forms and changes to existing forms and the testing of new and updated forms
  • Coordinate activities and information requests with other agency staff, providing information to the business analyst and technical team, reviewing requirements, executing test cases, and addressing activities
  • Perform business subject matter expert testing, support internal business user testing, including consolidation of reported issues and detailed issue reporting

Health Services Consultant 1

Washington State Department of Health
06.2014 - 06.2018
  • Review and assess applications for the online team; following policies and procedures to ensure accurate licensure
  • Assist processing paper applications
  • Review and process recertifications for Emergency Medical Services
  • Provide technical support for online account creation
  • Explain application process via telephone and email to internal and external customers
  • Create records in licensing database, and maintain files for accuracy
  • Help train other staff on new procedures
  • Application intake and benefit payment processing
  • Test new system processes - ILRS/Secure Access Washington
  • Run national and state patrol based background checks on applicants
  • Attend any and all learning opportunities to further my skill set within the credentialing unit

Intake Agent 3

Washington State Employment Security Department
11.2009 - 06.2014
  • Answer incoming calls regarding claimant benefits
  • Evaluate and process claimant appeals
  • Review and process extension applications for continuation of unemployment benefits
  • Access performance data for application processing and phone calls
  • Create Excel documents reflecting monthly performance trends
  • Design and maintain production records for the entire unit for management review
  • Safety committee lead
  • Administrative Liaison

Education

High School - General Studies

Olympia High School
Tumwater, WA
01-1998

Humanities Studies

Saint Martin’s College
Lacey, WA
01-2003

Associate of Arts degree - undefined

South Puget Sound Community College
01-2002

Skills

  • Technical support
  • Partnership building
  • Staff education and training
  • Strong work ethic
  • Multitasking and organization
  • Teamwork and collaboration

Accomplishments

    Current Business Subject Matter Expert with the HELMS Maintenance and Operations team.

    Created visual dashboards for team production within the Office of Customer Service using PowerBI.

Timeline

Health Services Consultant 2/Management Analyst 3

Washington State Department of Health
06.2018 - Current

Health Services Consultant 1

Washington State Department of Health
06.2014 - 06.2018

Intake Agent 3

Washington State Employment Security Department
11.2009 - 06.2014

Humanities Studies

Saint Martin’s College

Associate of Arts degree - undefined

South Puget Sound Community College

High School - General Studies

Olympia High School