Megan Ashurst
Federal Way,WA
Summary
Experienced professional with expertise in technical support and data management. Demonstrated ability to analyze and make sound judgments based on vast amounts of information from various sources. Detail-oriented team player with strong organizational skills. Solution-focused Services Consultant known for high productivity and efficient task completion. Specialize in client relationship management, strategic planning, and process optimization. Excel in communication, problem-solving, and adaptability, ensuring exceptional service delivery and client satisfaction.
Overview
10
10
years of professional experience
Work History
Health Services Consultant (HSC1)
Washington State Department of Health
Olympia, WA
03.2022 - Current
- Provide professional-level technical consultation, software & system training for CASCADES applications
- Remotely assist WIC participants, local, retail and state level Cascades users related to WIC certification, benefit issuance and nutrition services in local clinics
- Perform system administration duties including but not limited to checking daily system batch files for errors, ADHOC testing, and submission of service central work requests
- Documented problems and corrective actions to maintain records
- Followed up with customers to offer additional support and check resolution satisfaction
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
Unemployment Insurance Claims Specialist 3, Intake
Washington State Employment Security Department
Lacey, WA
08.2021 - 02.2022
- Receive and record claims information from clients that is used to process applications for unemployment claims benefits
- Responsible for ensuring completeness, research and verify missing or incomplete information and respond to claims inquiries
- Adjudication of claims involving complex analysis to determine appropriate claim status
- Investigate and obtain facts that affect eligibility and issue allowance or denial of UI benefits
- Conducts telephone interviews, obtains work history, verifies earnings and hours of work
- Maintained confidentiality of records
Practice Manager (Seattle) | Front Desk Lead (Kirkland)
Paramount Dental Center
Seattle, WA
11.2019 - 09.2020
- Owner recognition for increasing revenue over 50% in 7 months
- Manage day-to-day operations including all front desk duties
- New Patient registration, insurance verification and treatment planning
- Manage surgical & complex scheduling, multi-lined phone systems, email correspondence & instant messaging systems
- Responsible for all claims and pre-authorization submissions and processing
- Oversaw two owner-doctors, one associate doctor, two office managers & 5-10 staff daily
- Schedule and confirm 75-100 weekly appointments using Eaglesoft software
- Daily, monthly, quarterly & yearly period reporting
- Accounting duties: daily balancing, petty cash, payment processing, invoicing, account receivable and accounts payable
- Oversaw fast-paced front desk operations and guests' needs at busy facility
Certified Dental Assistant, Insurance Processor and Claims Coordinator
Dr. Thomas Holt | Maple Valley Family Dental Care
Maple Valley, WA
07.2014 - 10.2019
- Filled 3 roles simultaneously - certified chairside dental assistant, insurance processor and claims coordinator
- Demonstrate knowledge of dental and medical terminology
- New Patient registration, processing, insurance verification and treatment planning
- Surgical and Complex scheduling of 4 doctors, 8 hygienists and 5 dental assistants
- Presentation of recommended treatment and scheduling
- Securing payment and payment arrangements for large, complex cases
- Chairside assisting for surgeries, basic restorative, complex restorative and Invisalign cases
- Continued follow up with patient's post-operative
- Process daily claims, pre-authorization's, insurance payments and patient payments accordingly
- Proficient using multi-line telephone system, email, and text messaging for appointment status.
Education
Certified Dental Assistant -
Renton Technical College
Renton, WA08.2011
Skills
- Client Relationship Building
- Business Analysis
- Collaborative mindset
- Technical Support
- CRM Software
- Documentation And Reporting
- Process Improvements
- Call Center Operations
- Customer Relationship Management
- Records oversight
- Reporting and documentation
- Technical knowledge
- Multitasking and Organization
- Records Maintenance
- Attention to Detail
- Tech-Savvy
- Strong Work Ethic
- Listening Skills
- Excellent Communication
- Complaint resolution
- Records Management
Timeline
Health Services Consultant (HSC1)
Washington State Department of Health
03.2022 - Current
Unemployment Insurance Claims Specialist 3, Intake
Washington State Employment Security Department
08.2021 - 02.2022
Practice Manager (Seattle) | Front Desk Lead (Kirkland)
Paramount Dental Center
11.2019 - 09.2020
Certified Dental Assistant, Insurance Processor and Claims Coordinator
Dr. Thomas Holt | Maple Valley Family Dental Care
07.2014 - 10.2019
Certified Dental Assistant -
Renton Technical College
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