Katy Torres
Milwaukee,WI
Summary
Passionate General Manager experienced in driving operational success and fostering team collaboration. Achieved outstanding results through strategic hiring and effective management of store operations. Focused on enhancing productivity and exceeding business objectives.
Overview
10
10
years of professional experience
Work History
General Manager
Bath and Body Works
05.2023 - Current
- Analyzed financial statements and sales reports to assess performance against goals and identify improvement areas.
- Led store operations through change and crisis, ensuring team cohesion and customer satisfaction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delivered exceptional customer service by resolving inquiries and complaints to enhance customer loyalty.
Multi-Unit Retail General Manager
Cracker Barrell Old Country Store
10.2021 - 05.2023
- Directed training and retraining of employees to boost performance and enhance business results.
- Resolved customer issues promptly, enhancing satisfaction and loyalty through effective corrective actions.
- Effectively supervised staff by implementing company policies, protocols, work rules and disciplinary action.
- Set team priorities, coordinated schedules, and tracked performance to align with business objectives.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Store Manager
Aeropostale
Vernon Hills, IL
07.2020 - 10.2021
- Fostered team-oriented culture aligned with sales, service, and productivity goals.
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets.
- Ensured team accountability to policies and procedures through regular monitoring and support for underperforming employees.
- Encouraged team-oriented culture with common sales, service, and productivity goals.
- Evaluated store associates regularly to spot and develop new leadership talent.
- Established clear vision for store operations, driving continuous business development and enhancing customer satisfaction.
Brand Manager
Victoria's Secret & Victoria, Secret Pink
Gurnee, Illinois
11.2019 - 07.2020
- Analyzed platform reports and recommended growth opportunities.
- Promoted branding initiatives aligning with business goals and objectives.
- Provided support in strategic meetings to increase awareness and improve brand recognition.
- Generated new marketing ideas and managed implementation from ideation and execution through quality assurance and final delivery.
Field Project Supervisor
Walmart Corporate ‐ WI
05.2019 - 11.2019
- Developed and maintained continuous growth in the relationship between internal and external teams.
- Supervised field project work across store locations.
- Coordinated project schedules with store leaders and cross-functional teams.
- Tracked project status using reporting systems and field logs.
Store Manager
Charlotte Russe
Vernon Hills, IL
09.2018 - 05.2019
- Built relationships with customers to enhance service.
- Monitor and report progress to ensure budget stays within means and on-time completion.
- Numerous bench candidates prepped for long term growth, supervisors, and assistants managers promoted from within.
- Networking, selecting, orienting, and training employees.
- Grew sales and exceeded plan numbers in established location through consistent sales coaching, positive customer service, and product knowledge training.
- Conducted monthly staff performance and development plans to enhance career progression and reduce employee turnover.
- Monitored and reported progress to ensure budget stays within means and on time completion.
Assistant Store Manager
Charlotte Russe
Milwaukee, WI
09.2017 - 09.2018
- Reduced shrink by .5% in a six month time period and maintained store accountability to avoid reassigned target store status.
- Planned and directed staffing, training, and performance evaluations to enhance sales and service programs.
- Reviewed operational records and reports to project sales and assess profitability.
- Directed and supervised associates and managers in sales, inventory taking, cash reconciliation, and customer service.
- Instructed staff on how to handle difficult and complicated sales.
Acting Store Manager
Charlotte Russe
Vernon Hills, IL
02.2017 - 09.2017
- Oversaw employees in sales, inventory-taking, cash reconciliation, and customer service, ensuring operational efficiency.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Reviewed inventory and sales records to prepare detailed reports for management and budgeting, supporting informed decision-making.
- Conferred with company officials to develop strategies for increasing sales, expanding markets, and promoting business growth
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Acting Assistant Manager
Charlotte Russe
Gurnee, WI
11.2016 - 02.2017
- Identified loss potential and developed strategies for mitigation.
- Assisted with opening two new stores, merchandising, and training the management teams.
- Monitored customer preferences to target sales efforts effectively.
- Executed tasks to maintain merchandising standards and enhance customer experience in merchandising to company & in-store standards.
Supervisor
Charlotte Russe
Gurnee, WI
08.2016 - 11.2016
- Delivered customer service by greeting and assisting customers, addressing inquiries and resolving complaints to enhance customer satisfaction.
- Assigned employees specific tasks based on their strengths.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Promoted from within from a part time seasonal sales associate.
Education
High School Diploma -
Zion-Benton Township High School
Zion, ILSkills
- Retail strategy
- Financial analysis
- Operations analysis
- KPI development
- Complex problem solving
- Judgment and decision making
- Time management
- Store layout design
- Customer service
Timeline
General Manager
Bath and Body Works
05.2023 - Current
Multi-Unit Retail General Manager
Cracker Barrell Old Country Store
10.2021 - 05.2023
Store Manager
Aeropostale
07.2020 - 10.2021
Brand Manager
Victoria's Secret & Victoria, Secret Pink
11.2019 - 07.2020
Field Project Supervisor
Walmart Corporate ‐ WI
05.2019 - 11.2019
Store Manager
Charlotte Russe
09.2018 - 05.2019
Assistant Store Manager
Charlotte Russe
09.2017 - 09.2018
Acting Store Manager
Charlotte Russe
02.2017 - 09.2017
Acting Assistant Manager
Charlotte Russe
11.2016 - 02.2017
Supervisor
Charlotte Russe
08.2016 - 11.2016
High School Diploma -
Zion-Benton Township High School