Danyel Mendes
Americas Best Contacts And Eyeclasses
CHESTERFIELD,MO
Work Preference
Job Search Status:
Open to work
Desired Job Title
General Manager
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
CHESTERFIELD, MO
Open to relocation:
Yes
Minimum Desired Compensation
$85000/yr
Important To Me
Career advancementFlexible work hoursHealthcare benefitsPaid time offWork from home optionCompany CultureWork-life balance
12
Years of experience
Experienced General Manager with a strong background in operations management, team leadership, customer relations, and problem resolution. Skilled in improving workflows, developing staff, and driving sales growth.
Work History
General Manager
4 Years 3 Months- Directed daily optical center operations, ensuring consistent patient service and sales execution.
- Oversaw patient flow, appointment coordination, and issue resolution to improve service consistency.
- Coordinated staff schedules, training, and performance standards across front office and dispensary teams.
- Monitored financial results, controlled expenses, and supported store profitability through disciplined operational decisions.
- Evaluated sales performance and adjusted team priorities to strengthen retail and optical service outcomes.
- Collaborated with district leadership to improve customer experience, productivity, and daily workflow efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced team collaboration and communication by introducing a new project management tool, leading to more efficient project completions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Home Health Nurse
3 Years 2 Months- Administered medications and monitored responses for treatment safety and effectiveness.
- Coordinated care with physicians, therapists, and family caregivers to support continuity.
- Educated patients on wound care, medication management, and recovery routines.
- Delivered skilled nursing assessments and updated individualized home care plans.
- Documented clinical observations, interventions, and progress notes with accuracy.
- Assessed home environments for safety risks and recommended practical modifications.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
- Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
- Determined and addressed individual home care needs by completing detailed assessments and reviewing documentation.
- Coordinated with other healthcare team members to support patient needs.
Team Supervisor
7 Years 3 Months- Led daily team workflows, aligning leasing, service, and office priorities with operational goals.
- Supervised staff scheduling, workload distribution, and coverage to maintain consistent service.
- Coached team members on property procedures, customer interactions, and documentation standards.
- Reviewed leasing files, notices, and records for accuracy, completeness, and compliance.
- Coordinated tenant communications to resolve concerns and support timely issue follow-up.
- Monitored inspections, maintenance requests, and vendor coordination to keep properties ready.
- Supported performance management through feedback, training, and accountability expectations.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
Education
High School Diploma
Skills
Operations management
Sales expertise
Customer relationship management
Efficient multitasker
Strategic planning
Project planning
Inventory control
Training and development
Training and coaching
Staff management
Staff development
Employee development
Staff supervision
Client management
Schedule management
Client relations
Customer retention
Customer relations
Problem resolution
Performance improvement
Training and coaching
Effective leader
Team player
Deadline-oriented
Staff motivation
Verbal communication
Interpersonal communication
Organizational development
Goal setting
Deadline oriented
Troubleshooting expertise
Data review
Administrative skills
Facility management
Retail strategy
Sales team development
Product analysis
Brand management
Skilled negotiator
Proficient in [software]
Sales training
Goal achievement
Risk management
Team collaboration
Proficient in [software]
Skilled negotiator
Account management
Timeline
Home Health Nurse
Another Hand Llc
2023.01 - 2026.03Read More
General Manager
Americas Best Contacts And Eyeclasses
2022.07 - CurrentRead More
Team Supervisor
Hays Team (realty)
2015.04 - 2022.07Read More
Lindburgh High School
High School Diploma
Read More