Katy Villa

• Designed and implemented training programs for health network employees in collaboration with leadership and analysts.
• Facilitated bi-weekly Epic New Provider onboarding sessions to ensure new provider proficiency.
• Conducted in-person and virtual sessions to enhance staff competencies.
• Assessed training effectiveness through feedback collection and performance evaluations.
• Developed comprehensive training materials aligned with organizational goals, including Epic upgrades.
• Provided support to First Call Resolution team with expertise in Cupid and Radiant.
• Assisted end users via Service Now for issue resolution.

• Collaborated with leadership teams to leverage Epic software for achieving business objectives.
• Supported healthcare services across Women's Healthcare, Children's Specialty Center, Neurology, and Psychiatry as Business Operations Partner.
• Delivered bi-weekly orientations for new employees on effective Epic software utilization.
• Facilitated workflow optimization using PROSCI model to enhance user adoption during change management.
• Acted as primary resource for projects involving Meaningful Use metrics and Electronic Prescribing of Controlled Substances.
• Established onsite presence to assist providers and staff with operational challenges.

• Managed team of 15 Systems and Clinical Nurse Educators to support UVM Medical Group staff.
• Led training and process improvement initiatives aligned with organizational goals.
• Collaborated with leadership to enhance patient safety and improve quality of care.
• Conducted evaluations to assess program effectiveness and recommend modifications.

Provided strategic direction and leadership for 40 engineers supporting over 2,200 clients.

• Implemented industry best practices, surpassing client expectations and enhancing Document Solutions services.
• Consistently exceeded quarterly financial goals for Document Solutions compared to industry benchmarks.
• Led Solution Development team in creating innovative solutions that increased competitiveness and revenue growth.
• Facilitated rollout of mobile printing applications, enabling printing from smartphones and tablets.

• Oversaw employee development and training programs, reducing onboarding time and enhancing efficiency.
• Conducted needs assessments to design training curricula for all job roles.
• Delivered comprehensive training using internal and external resources across various domains.
• Focused on IT certifications, telecommunications, internal processes, general computer skills, and productivity enhancements.

• Provided strategic leadership to drive company value and meet acquisition goals.
• Directed long-range planning, cash management, credit analysis, risk assessment, and IT operations.
• Developed comprehensive employee benefit packages to attract and retain top talent.
• Implemented programs that enhanced profitability across multiple departments.
• Established effective communication channels between venture capital investors and executives for streamlined operations.
• Oversaw closure of Vermont office post-acquisition, facilitating relocation to Dallas.

• Oversaw operational excellence training system for 18 staff members, reporting to site Director of Quality Assurance.
• Fostered continuous learning environment while consulting on performance improvements for internal customers.
• Managed current Good Manufacturing Processes (cGMP) and comprehensive quality training programs.
• Represented site training system during FDA audits and engagements with regulatory agencies.
• Implemented Lean Manufacturing Green Belt training program, driving efficiency and achieving cost savings.
• Received Wyeth Global Best Practice Award for collaboration with Clinton Community College on diverse training initiatives.
• Initiated e-learning implementation, creating custom interactive simulations for equipment operation training.