Summary
Overview
Work History
Education
Skills
Timeline
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Katy White

Sioux Falls ,SD

Summary

Dynamic leader with a proven track record at Caribou Coffee, adept in operations management and passionate about customer satisfaction. Excelled in leadership and team building, driving process improvements, and ensuring food safety. Skilled in P&L management, significantly enhancing efficiency and profitability. Demonstrates exceptional interpersonal communication, fostering a positive environment and achieving high levels of staff and customer loyalty.

Overview

12
12
years of professional experience

Work History

General Manager

Caribou Coffee
08.2021 - 06.2026
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Addressed customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

General Manager

Dominos's Pizza
09.2018 - 08.2021
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Delivery Driver

Dominos's Pizza
06.2017 - 02.2018
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.

Office Manager

Lucky 5's Cab
08.2014 - 06.2017
  • Ensured regulatory compliance by staying up-to-date on industry standards as well as local and state laws.
  • Enhanced company reputation by maintaining a clean, comfortable, and well-maintained fleet of taxis.
  • Maximized profits by effectively managing vehicle maintenance schedules and minimizing downtime.
  • Built trust among passengers with consistent enforcement of company policies regarding driver conduct, cleanliness standards, and fare transparency.
  • Managed day-to-day business operations.
  • Prepared bank deposits and handled business sales, chargebacks, and transaction reports.

Education

GED -

Western Iowa Tech Community College
Sioux City, IA
05.2005

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • P&L Management
  • Process Improvements
  • Exceptional interpersonal communication
  • Inventory Management
  • Food Safety
  • Adaptable
  • Passion for customer satisfaction

Timeline

General Manager

Caribou Coffee
08.2021 - 06.2026

General Manager

Dominos's Pizza
09.2018 - 08.2021

Delivery Driver

Dominos's Pizza
06.2017 - 02.2018

Office Manager

Lucky 5's Cab
08.2014 - 06.2017

GED -

Western Iowa Tech Community College

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Katy White