Katy Wilkinson
Augusta,GA
Summary
Detail-oriented professional with a strong understanding of language and grammar. Adept at working independently, managing time effectively, and providing thoughtful feedback. Dynamic customer service agent with extensive experience. Highly organized professional who establishes relationships with customers.
Overview
7
7
years of professional experience
Work History
Sales Agent
Used Conex
Augusta, GA
12.2024 - Current
- Executed sales strategies to achieve targets and enhance customer engagement.
- Assisted in preparing promotional materials to attract new customers and retain existing ones.
- Maintained accurate records of sales transactions and customer feedback for analysis purposes.
- Adapted quickly to changing market conditions, adjusting sales tactics as needed for success.
- Provided exceptional customer service, resolving issues promptly to ensure client satisfaction.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Medical Assistant
Viral Solutions
Dunwoody, GA
10.2020 - 12.2020
- Performed preliminary physical tests to accurately record results in patient history summary.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Warehouse Worker
Amazon
Duluth, GA
03.2020 - 10.2020
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Received deliveries, scanned packages and updated orders in internal database.
- Recognized defective material and reported issues to management.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Staged and sorted multiple types of products for loading.
- Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Complied with local, state and federal requirements involving shipping and handling of hazardous materials.
- Logged unit quantities and entered data into inventory database.
- Accessed elevated products from manlifts and high-reach ladders.
- Employed first-in first-out protocols to reduce waste.
Dog Caretaker
Wagging Tails
Atlanta, GA
12.2019 - 05.2020
- Fed animals twice daily and refilled water dish frequently with fresh supply.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Cared for pets during owners' absences.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Offered animals ample exercise opportunities through walks and play activities.
- Noted unusual behavior in logs and contacted owners immediately regarding health-related issues.
- Disposed of animal waste and droppings and performed animal cleaning tasks when appropriate.
- Promoted skin and coat health through regular grooming.
- Monitored medication administration as directed by pet owners and vet.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
Transcriptionist
Rev
Norcross, GA
04.2018 - 05.2019
- Transcribed audio files into written documents with high accuracy and attention to detail.
- Reviewed transcripts for completeness, correcting errors and ensuring adherence to formatting guidelines.
- Managed multiple transcription projects simultaneously while meeting tight deadlines effectively.
- Utilized transcription software and tools to enhance efficiency and streamline workflow processes.
Education
Associate of Science - Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GA03.2018
Skills
- Attention to detail
- Critical thinking
- Data interpretation
- Time management
- Digital literacy
- Written communication
- Cultural awareness
- Internet familiarity
- Transcription
- Customer service
- Conflict resolution
- Problem-solving
- Clear written and verbal communication
- Adaptability
Timeline
Sales Agent
Used Conex
12.2024 - Current
Medical Assistant
Viral Solutions
10.2020 - 12.2020
Warehouse Worker
Amazon
03.2020 - 10.2020
Dog Caretaker
Wagging Tails
12.2019 - 05.2020
Transcriptionist
Rev
04.2018 - 05.2019
Associate of Science - Mortuary Science
Gupton Jones College of Funeral Service