Katya Hernandez
Sioux Falls,SD
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Elderly Caregiver
SYNERGY HomeCare
Sioux Falls, SD
09.2024 - Current
- Personal care Assisting with bathing, dressing, grooming, and other hygiene tasks
- Medication management Managing medications and ensuring they are taken as prescribed.
- Meal preparation Preparing nutritious meals and helping with eating
- Household chores Managing household chores and light housekeeping
- Emotional support Providing emotional support and companionship
Warehouse Worker
Amazon
Sioux Falls, SD
08.2023 - 08.2024
- Assisted in packaging and labeling of products for shipment.
- Followed instructions from warehouse management software and systems.
- Continuously pulled items off carts and placed on correct shelves.
- Followed safety protocols to prevent accidents and injuries in the workplace.
- Collaborated with team members to improve stowing processes and increase productivity.
- Identified damaged products upon receipt and reported them to supervisor.
- Provided feedback on stowing practices to improve efficiency and effectiveness.
Head Start Teacher's Assistant
Community Action Center
Sioux Center, Iowa
10.2021 - 05.2023
- Assisting the primary classroom teacher with Activities and learning exercises and help to maintain a friendly, inclusive atmosphere for all the students.
- Building relationships with students and parents
- Translated and supported hispanic parents on drop off or pick up with any questions or concerns they had.
- Translating for teachers on home visitations and school conferences.
- Answering the phone.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
Server
Jackys restaurant
Sioux Falls, SD
09.2019 - 07.2021
- Took orders from customers accurately and in a timely manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Ensured that each guest was served courteously, quickly, and efficiently.
Cashier
Wendys Restaurant
Sioux Falls, South Dakota
10.2018 - 05.2019
- Welcomed customers, offering assistance to help ordering food.
- Resolved customer complaints professionally in accordance with company policy.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customers' questions and provided information on food procedures or policies.
Cashier
Guilibertos mexican restaurant
Sioux Falls, South Dakota
11.2016 - 07.2018
- Operated the drive-thru window for takeout orders promptly and courteously.
- Answered phone calls to assist customers with questions and orders.
- Assisted with taking orders, preparing beverages and serving food.
- Provided friendly customer service while taking orders and responding to inquiries.
Education
High School Diploma -
Rosevelt High School
Sioux Falls, SD06-2019
Skills
- Communication skills
- Customer service skills
- Translating skills
- Responsible
- Friendly
- Patient
- Organized
- Multitask
- Active Learning
Timeline
Elderly Caregiver
SYNERGY HomeCare
09.2024 - Current
Warehouse Worker
Amazon
08.2023 - 08.2024
Head Start Teacher's Assistant
Community Action Center
10.2021 - 05.2023
Server
Jackys restaurant
09.2019 - 07.2021
Cashier
Wendys Restaurant
10.2018 - 05.2019
Cashier
Guilibertos mexican restaurant
11.2016 - 07.2018
High School Diploma -
Rosevelt High School