Katya Huerta
Rancho Cucamonga,CA
Summary
Dedicated Property Management Analyst skilled in analyzing resident ledgers and identifying discrepancies to ensure financial integrity. Committed to maintaining strong client relationships while managing multiple projects, delivering timely support, and training on industry-standard procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Management Analyst/ Ledger Specialist
National CORE
Rancho Cucamonga, California
10.2022 - Current
- Managed special projects, assisted in financial reporting, and served as primary liaison between client and internal groups to clarify goals and ensure standards and deadlines were met.
- Perform detailed reviews of resident ledgers to identify discrepancies in charges, payments, deposits, and adjustments. Ensuring accuracy and integrity of resident and property financial data
- Tracked issues and communicated resolutions to end users, delivering timely support and enhancing user experience.
- Delivered training on Yardi procedures to improve operational accuracy.
- maintain detailed records of all adjustments in Freshdesk ticket system and ensure entire documentation is properly attached within Yardi.
Leasing Agent
National CORE
Panorama City, USA
06.2020 - 10.2022
- Oversee leasing department and annual recertifications and has successfully moved in 50+ residents and completed recertifications for 300+ residents.
- Schedule, inspect and tour rent ready apartments, process applications, and verify screening criteria is met.
- Prepared leases, and coordinated between departments and caseworkers for move in date and lease signing.
- Conducted monthly surveys of local rental markets, assessing pricing and occupancy trends to inform leasing strategies.
- Understanding of Resident and subsidy ledgers, identifying errors in HAP or resident ledger to resolve discrepancies, correcting 10+ ledgers monthly and consolidating receipts.
- Reviewed monthly payments submitted by subsidy to determine accuracy of payments and identify lease charge corrections needed.
- Maintained relationships with subsidy caseworkers to provide projection letters and payment breakdowns for resident account changes.
- Collected, reviewed, processed rent batches for 400+ units accurately.
- Processed high volume of accounts payable invoices, ensuring timely payments to vendors, residents, and staff while resolving outstanding balances.
- Resolved customer inquiries and complaints, and escalated critical issues to management.
- Worked closely with maintenance to ensure work orders, unit turns, and inspection violations are completed in a timely manner.
Front/Back Office Dental Assistant
Jason Ray DDS
Santa Monica, USA
05.2019 - 06.2020
- Contacted insurance companies to verify patient eligibility, informed patients of financial obligations, and collected co-pays.
- Coordinated the check-in process by collecting insurance information and preparing new patient charts accurately.
- Managed front desk tasks and maintained a daily schedule of 15+ patients to ensure smooth office workflow.
- Prepared, reviewed, and mailed patient statements, completed and submitted patient billing electronically.
- Investigated past due accounts invoices and strategized to reduce unpaid accounts through payment plans and discounts.
- Ensured workspace and waiting area were clean and professional to enhance patient experience.
- Maintained patient confidentiality in compliance with HIPAA privacy rules and practices.
Call Center Representative
Travel Car
Culver City, USA
06.2017 - 05.2019
- Managed 70+ daily phone calls and emails about website inquiries, incentives, refunds, payments, discounts, rental and parking quotes, and travel arrangements for US, Canada, and France travelers.
- Provided accurate responses to customer inquiries, enhancing overall satisfaction.
- Efficiency to minimize customer dissatisfaction and increase customer loyalty by creating relationships and providing a positive in person experience with customers.
- Facilitated escalation of claims for mechanical or bodily injuries reported by customers or location employees.
- Trained 3 new hires to craft and understand company policies and procedures including job duties and regulations.
- Processed invoices for rentals and vendors.
Administrative Assistant
Zig Tekeste State Farm
Torrance, USA
03.2015 - 04.2016
- Provided comprehensive administrative support by managing a multiline phone system with over 60 daily calls, delegating or escalating inquiries as needed.
- Scheduled and coordinated virtual and in person meetings, events, and travel.
- Managed incoming and outgoing correspondence, including emails, past due balance notices, quotes, flyers, and greeting or thank you cards.
- Coordinated pickup and delivery of express mail, managed office inventory, stocked supplies, and organized customer archives.
- Track office expenses and keep record on created excel sheet for end of the year budget report.
- Executed strategic marketing efforts to attract new clients and nurture existing business relationships.
Education
SOCAL ROC - occupational School
SOCAL ROC
Torrance, CA06-2015
Skills
- Yardi Voyager systems
- Data analysis
- Project management
- Customer relationship and account management
- Zendesk support
- Freshdesk
- Excel
- Word
- Outlook
- Microsoft software
- Administrative support
- Regulatory compliance
- Multitasking and organization
- Team collaboration
- Analytical thinking
- Conflict resolution
- Bilingual
References
References provided upon request.
Certification
- Administrative Assistant
- CCRM Certification
- Dental Assistant
- Emergency Medical Responder
Timeline
Property Management Analyst/ Ledger Specialist
National CORE
10.2022 - Current
Leasing Agent
National CORE
06.2020 - 10.2022
Front/Back Office Dental Assistant
Jason Ray DDS
05.2019 - 06.2020
Call Center Representative
Travel Car
06.2017 - 05.2019
Administrative Assistant
Zig Tekeste State Farm
03.2015 - 04.2016
SOCAL ROC - occupational School
SOCAL ROC