Ashley Morse
Grand Prairie,TX
Summary
Well-qualified Retention Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Property Management Retention Coordinator
Hudson Homes Management
Grand Prairie, Texas
03.2020 - 09.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Developed and executed plan to achieve and maintain 70% or better rate of occupancy.
- Trained and motivated leasing staff during bi-monthly trainings.
CBD Provisions- Hostess
The Joule Hotel
Dallas, Texas
02.2016 - 03.2020
- Took multiple reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Assisted managers with quickly resolving service- and food-related issues.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Recorded available tables after seating each party using specialized seating software.
Front Desk Coordinator
The Joule Hotel
Dallas, Texas
02.2014 - 02.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained transaction security by verifying payment cards against identification.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Education
Associate of Arts - Criminal Justice
Navarro College
Corsicana, TX05.2013
Associate of Arts - Criminal Justice
Tarrant County College District
Fort Worth, TX05.2015
Skills
- Property Management Systems
- Violation Resolution
- Active Listening
- Dispute Handling
- Rental Pricing Strategies
- Tenant and Eviction Laws
- Rent Collection
- Affordable Housing Programs Knowledge
- Minor Repairs
- Yardi Systems Yardi Voyager
- Rent Growth
- Screening Processing
- Spreadsheet Tracking
- Occupant Retention
- Renewals Management
Accomplishments
- Oversaw multiple single family residential properties totaling over 2000 individual units.
- Used Microsoft Excel and Smartsheet to develop inventory tracking spreadsheets.
- Collaborated with team of four in the development of collections and renewal growth monthly.
I also own a new and upcoming Event Decor business.
I began my own Event Decor business February 2022. I enjoy assisting people and making sure they are taken care of to the best of my ability. This is where I get to shine when I am able to make a client's vision come to fruition! Life is always more fun when there's a party involved!
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Management Retention Coordinator
Hudson Homes Management
03.2020 - 09.2022
CBD Provisions- Hostess
The Joule Hotel
02.2016 - 03.2020
Front Desk Coordinator
The Joule Hotel
02.2014 - 02.2016
Associate of Arts - Criminal Justice
Navarro College
Associate of Arts - Criminal Justice
Tarrant County College District
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