Katya Makarova
San Francisco,CA
Summary
Systematic Application Analyst with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Good planner and problem-solver with in-depth understanding of enrollment related Delta products. Ready to offer almost 20 years of experience in Delta and take on a dynamic new position.
Overview
19
19
years of professional experience
Work History
Senior Application Analyst
Delta Dental Of California
San Francisco, CA
10.2020 - Current
- Improved application development process by prioritizing work items and implementing changes based on collected feedback.
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
Business Analyst III
Delta Dental Of California
San Francisco, CA
11.2015 - 10.2020
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Documented business requirement documents and supporting documentation.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Quality Assurance Analyst
Delta Dental Of California
San Francisco, CA
10.2002 - 11.2015
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Planned and devised cohesive test plans for projects.
- Reviewed project requirements to uncover bugs and vulnerabilities and help maintain project schedule.
Education
Bachelor of Arts - Computer And Information Sciences
Int. Independent Ecological-Political University
Moscow, RussiaSkills
- Problem identification
- Story planning
- Agile frameworks
- Technical expertise
- Quality assurance
- Documentation Management
- Attention to Detail
- Planning and Coordination
- Dependable and Responsible
- Flexible and Adaptable
- Active Listening
Timeline
Senior Application Analyst
Delta Dental Of California
10.2020 - Current
Business Analyst III
Delta Dental Of California
11.2015 - 10.2020
Quality Assurance Analyst
Delta Dental Of California
10.2002 - 11.2015
Bachelor of Arts - Computer And Information Sciences
Int. Independent Ecological-Political University