Katya Stoyanova
Summary
Resourceful and results-driven professional with experience in healthcare, administration, and management. Builds on a strong academic foundation in psychology, graduate-level training in biomedical sciences, with ability to lead, organize, and problem-solve. Excels in dynamic, fast-paced environments and is driven by continuous learning, professional growth, and measurable impact. Known for adaptability, proactive communication, and delivering consistent results under pressure. Brings unique perspective to challenges through extensive graduate studies and diverse professional experience.
Overview
9
9
years of professional experience
Work History
Inside Sales and Admin
Pest Arrest LLC
05.2022 - Current
- - Sales: Reached out to potential leads and met with commercial clients as needed. Managed accounts with consistent follow-up, driving customer satisfaction, and repeat business.
- - Admin: Effectively coordinated service routes and technician schedules to ensure on-time, quality service for existing clients.
- - Marketing: Proposed and implemented a low-cost marketing strategy via outreach campaigns, e-mail marketing, and referral discount program. This increased new customer acquisition by 11% in 2023 vs the 2022 rate where only paid ads were used.
Assistant Property Manager
Z-Troy LLC
05.2018 - 12.2021
- - Customer service: Fielded service requests from tenants, ensuring prompt completion of any required repairs.
- - Marketing: Effectively advertised and showed or coordinated showing vacant units to maintain high occupancy rates.
- - Management: Collected rents, handled evictions, hired contractors, and obtained permits as needed.
- - Finances: Monitored operating expenses and revenues to control costs and set rental rates to ensure profitability.
Neurofeedback Clinical Technician
Neurofeedback & Integrated Therapy Institute
08.2020 - 09.2021
- - Technical: Conducted brain mapping assessments using BioGraph Infiniti system. Ran troubleshooting procedures as needed.
- - Admin: Worked with patients and healthcare providers to ensure accurate and timely delivery of treatment plans.
- - Leadership: Trained and supervised new technicians. Utilized feedback to improve onboarding efficiency and workflow.
Intern at the Department of Psychology
Greencor Dental Care
07.2019 - 07.2020
- - Clinical Shadowing: 110+ hours with focus on patient engagement, empathy and effective communication. Worked to promote a positive and comfortable setting for patients prior to psychiatric consultation.
- - Outreach: Engaged in community outreach initiatives at Chicagoland schools to promote mental health.
Dental Assistant
Cornerstone Dental Care
09.2016 - 05.2018
- - Management: Coordinated between clinical and administrative staff in a fast-paced clinic to improve workflow efficiency. Assisted team members with the clinic’s transition to a more efficient electronic health record (EHR) system
- - Customer Service: Prioritized effective communication and quick response times in customer facing tasks to increase the clinic’s patient satisfaction scores by 18%.
- - Logistics: Conducted inventory management and vendor coordination to ensure readiness for daily procedures.
Education
Master of Science -
Northumbria University School of Medicine
England12.2023
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Northwestern University
Evanston, IL07.2020
Master of Arts - Biomedical Sciences
Roosevelt University
Chicago, IL05.2020
Bachelor of Arts - Psychology, Biology
University of Illinois at Chicago
Chicago, IL05.2018
Skills
- - Software: Microsoft Office Suite
- Adobe
- Eaglesoft
- Biograph Infiniti Software
- - Laboratory techniques: Western blot
- ELISA
- Immunofluorescence Microscopy
- Flow Cytometry
- - Skills: Client Relationship Management
- Team Collaboration & Communication
- Attention to Detail
- Budget Tracking & Reporting Vendor & Contractor Coordination
- Problem Solving & Adaptability
- Strong Verbal & Written Communication
Languages
English
Bulgarian
Timeline
Inside Sales and Admin
Pest Arrest LLC
05.2022 - Current
Neurofeedback Clinical Technician
Neurofeedback & Integrated Therapy Institute
08.2020 - 09.2021
Intern at the Department of Psychology
Greencor Dental Care
07.2019 - 07.2020
Assistant Property Manager
Z-Troy LLC
05.2018 - 12.2021
Dental Assistant
Cornerstone Dental Care
09.2016 - 05.2018
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Northwestern University
Master of Arts - Biomedical Sciences
Roosevelt University
Bachelor of Arts - Psychology, Biology
University of Illinois at Chicago
Master of Science -
Northumbria University School of Medicine