Katy Freeman

Handling various tasks to help with the smooth functioning of the office.

• Supported my supervisor with various tasks, including data entry, filing, and document organization, to help with the smooth functioning of the office.
• Improved time management, organizational skills, and the ability to prioritize tasks efficiently.
• Coordinated communication with employees in the office to ensure timely completion of their required HR documents.
• Improved ability to adapt and willingness to learn new concepts and procedures.
• Provided support to other departments within the organization as required.

• Increased ability to work efficiently in a fast-paced environment.
• Due to the strong regular customer base this shop has, I have had the chance to build relationships with customers and enhance my customer relationship skills by engaging in meaningful conversations, remembering their orders, and providing personalized service that makes customers feel valued.
• Cultivated strong relationships with a diverse group of regular customers by learning their preferences, anticipating their needs, and providing recommendations, which helps foster an environment for customer loyalty and a returning customer base.
• Fostered customer relationship management.
• Managed daily operations, such as cash handling, POS system operations, and inventory.

• Greeted customers and assisted with inquiries.
• Answered incoming calls, responded to voicemails, and transferred calls as needed.
• Spoke to customers over the phone to provide assistance, resolve problems, and complete various tasks given to me by others in the office.
• Attended and helped facilitate professional events happening at the University such as banquets, balls, and conferences where I interacted with others in a professional setting.

• Serving breakfast, lunch, dinner, or drinks to 50-150 customers per shift while maintaining up-to-date cleanliness and policies regarding COVID-19
• Improved my customer service skills and problem-solving for customer satisfaction
• Set up events such as weddings, banquets, and meetings.
• Understanding what a wide variety of events look like, and what makes an event successful.
• Frequently interacted with customers to ensure they were content and comfortable

• Certificate in Strategic Marketing
• 3.64 GPA