Summary
Overview
Work History
Education
Skills
Timeline
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Katy M Santana

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

22
22
years of professional experience

Work History

Manager

United Colors Of Benetton
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

CNA

Pleasant Bay Nursing And Rehabilitation
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

MA Licensed Certified Nursing Assistant

Liberty Commons Assisted Living Facility
10.1994
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

CNA, HHA

Gitty Klein
11.2017 - 09.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Nursing Assistant

Williamsburg Outreach
09.2014 - 10.2017
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.

Assistant Manager

Accidental Records & CDs
11.2000 - 08.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Nauset Regional High School
North Eastham, MA

Skills

  • Key Performance Indicators (KPI)
  • Engine Components
  • Manage Budgets
  • Electrical Engineering

Timeline

CNA, HHA

Gitty Klein
11.2017 - 09.2022

Nursing Assistant

Williamsburg Outreach
09.2014 - 10.2017

Assistant Manager

Accidental Records & CDs
11.2000 - 08.2008

MA Licensed Certified Nursing Assistant

Liberty Commons Assisted Living Facility
10.1994

Manager

United Colors Of Benetton

CNA

Pleasant Bay Nursing And Rehabilitation

Nauset Regional High School

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Katy M Santana