KatyMay Carlson

• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Addressed customer needs and made product recommendations to increase sales.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Built relationships with customers to encourage repeat business.
• Assisted customers with returns, refunds and resolving transaction issues.
• Upsold additional products and services to customers, increasing revenue.

• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
• Reported vandalism or other damage to property to supervisor.
• Checked in and stocked inventory throughout facility.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Kept building spaces premises clean inside and outside.
• Moved furniture for cleaning and set up for special events.
• Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
• Cleaned equipment and machinery to maintain in optimum working condition.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Followed safety protocols and safe use of protective gear to prevent injury to self and others.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Maintained floor cleaning and waxing equipment.

• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Collaborating with other departments to optimize warehouse operations and keep production high.
• Participated in training and development opportunities to provide workers with knowledge and skills to work productively.
• Loaded and unloaded delivery trucks promptly for further distribution.
• Packaged and shipped orders accurately to promote safe and quick delivery to customers.
• Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
• Received and processed incoming stock to keep inventory levels accurate and up-to-date.
• Assisted with stock takes and cycle counts to promote accurate inventory processes.

General Laborer duties.

• Maintained confidentiality of information regarding clients and company.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.
• Assisted with onboarding new clients and securing paperwork completion.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Routed incoming mail and messages to relevant personnel without delay.