Katyra Harrell
Detroit,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Models and shares customer service best practices
Walgreens
Clinton Twnshp, MI
09.2023 - 01.2024
- Demonstrates effective interpersonal skills and instills Walgreens' high-quality service standards among team members to enhance the overall customer experience.
Take incoming account-related calls from customers
Foundever
WFH
06.2023 - 09.2023
- Handled incoming account-related calls from customers regarding concerns and inquiries pertaining to their pre-paid debit card.
- Assisting customers with inquiries regarding their accounts including balance queries, bill payments, and general service-related matters.
Classifies fingerprints of police prisoners
Detroit Police Department
Detroit, MI
10.2022 - 03.2023
- Conducted file searches and verified information for targeted individuals
- Files fingerprints by specific identification classifications
- Prepared and maintained arrest records, indices, and identification information
- Initiated and processed background checks for Police Department new hires and departments requiring Police clearances.
- Processes fingerprints.
Managing large amounts of inbound and outbound calls
We Are Everise
WFH
10.2021 - 04.2022
- Managed high volumes of incoming and outgoing calls promptly
- Ensured all conversations in the call center were accurately documented
- Provided exceptional customer service by identifying needs, clarifying information, conducting thorough research, and delivering prompt solutions.
Interact with customers and provide prompt and courteous customer service
Cricket Wireless- Mobile Link
Hazel Park, MI
08.2020 - 10.2021
- Interacted with and provided prompt and courteous customer service to all customers
- Thrived in a high-energy team setting while multitasking efficiently
- Stay updated on the most recent data and sales records
- Consistently achieves and surpasses sales targets for both personal and store performance.
Assisted resident with daily living activities
Emma's Homecare LLC
Detroit, MI
07.2019 - 03.2020
- Assisted resident with essential tasks like bathing, dressing, grooming, and transport
- Provided residents with encouragement to independently complete tasks when feasible.
- Overseen and maintained housekeeping tasks while handling food preparation responsibilities
- Offered ongoing support and guidance in maintaining overall well-being of clients.
Possess a competitive spirit and desire to meet and exceed sales goals
Cricket Wireless- Yaa Connect
Inkster/Westland, MI
09.2018 - 07.2019
- Displayed a persistent drive to achieve and outperform set sales objectives
- Maintain familiarity with current advancements in data/entertainment technology and devices
- Demonstrated products to educate and engage customers.
- Ensured high levels of customer satisfaction through effective interaction and professional assistance.
Education
Associates of Arts - Business
Wayne County Community College
05-2025
Skills
- Cooperative team player
- Working independently
- Prioritization
- Goal setting
- Multi-tasking
- Advanced in Microsoft Programs
- Organizational skills
- Meeting deadlines
- Adaptability
- Attention to detail
- Customer focus
- Empathetic
Timeline
Models and shares customer service best practices
Walgreens
09.2023 - 01.2024
Take incoming account-related calls from customers
Foundever
06.2023 - 09.2023
Classifies fingerprints of police prisoners
Detroit Police Department
10.2022 - 03.2023
Managing large amounts of inbound and outbound calls
We Are Everise
10.2021 - 04.2022
Interact with customers and provide prompt and courteous customer service
Cricket Wireless- Mobile Link
08.2020 - 10.2021
Assisted resident with daily living activities
Emma's Homecare LLC
07.2019 - 03.2020
Possess a competitive spirit and desire to meet and exceed sales goals
Cricket Wireless- Yaa Connect
09.2018 - 07.2019
Associates of Arts - Business
Wayne County Community College
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