Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katyshka Rivera

The Bronx,NY

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Maximus Health Care Services
New York, NY
09.2023 - 02.2024
  • Responding to numerous phone inquiries.
  • Using standard technology: telephones, e-mail, and web browsers.
  • Assisting callers in finishing online applications.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Training Manager

Chipotle Mexican Grill
Manhattan
12.2022 - 04.2023
  • Ensured compliance with all local health regulations related to food safety.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Sales Representative

Metro PCS by T-mobile
White Plains
12.2021 - 05.2022
  • Maintained up-to-date knowledge of all products and services available through the company.
  • Negotiated deals and handled complaints or objections.
  • Greeted customers, provided information about products and services.

Sales Rep

Footlocker
Bronx
02.2019 - 03.2020
  • Demonstrated knowledge of current fashion trends and shoe technology to enhance customer satisfaction.
  • Maintained records related to sales for store management.
  • Replenished stock levels by unloading shipments from delivery trucks.

Education

GED -

La Guardia Community College
Queens, NY

Skills

  • Problem resolution
  • Strategic sales
  • Staff training
  • Key holder experience
  • Assertiveness
  • Food handling and safety
  • Customer relations
  • Data entry
  • Microsoft Word
  • MS office
  • Bilingual in English and Spanish

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Maximus Health Care Services
09.2023 - 02.2024

Training Manager

Chipotle Mexican Grill
12.2022 - 04.2023

Sales Representative

Metro PCS by T-mobile
12.2021 - 05.2022

Sales Rep

Footlocker
02.2019 - 03.2020

GED -

La Guardia Community College

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Katyshka Rivera