Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katyshka Vargas

San Sebastián,PR

Summary

Reliable accustomed to working in fast-paced environments to handle various administrative and customer-facing functions. Manage customer needs effortlessly, using excellent multitasking skills and strong attention to detail to systematically handle each requirement.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Capitol Bridge PR
12.2022 - 11.2023
  • Offer a personalized experience.
  • Analyze consumer needs and manage them as a team with other areas of the company.
  • Show empathy for customer needs.
  • Provided efficient and effective service.
  • Anticipate possible problems that may arise.
  • Clear, fluid and concise communication.
  • Analyze consumer needs and manage them as a team with other areas of the company.
  • Detect aspects of continuous process improvement;

Server/ Customer Service

La Hamaca Restaurant
San Sebastián, PR
08.2021 - 09.2022
  • Company Overview: 787-585-5857 | San Sebastián, PR
  • Offer a high quality service to customers.
  • Comply with all local and national laws on alcoholic beverages.
  • Mix and serve drinks following defined and standardized recipes.
  • Greet guests in a timely manner and take note of orders.
  • Process cash and card transactions by complying with the relevant procedures.
  • Maintain a safe and clean environment for guests and staff.
  • Assist in inventory and inventory control.

787-585-5857 | San Sebastian, PR

Cashier

7- Eleven
New London, Ct
08.2018 - 03.2021
  • Company Overview: 860-443-1269 | New London, Ct
  • Perform basic mathematical functions to collect payments and make changes.
  • Memorize product locations throughout the store and be able to direct customers.
  • Make suggestions.
  • Manage changes and returns quickly and efficiently.
  • Collect payments and purchases of bags for customers.
  • Keep an accurate cash drawer.
  • Take a count of funds at the cash register when necessary during a shift and generate transaction reports.
  • Keep the checkout area clean and tidy

860-443-1269 | New London, CT

Customer Service Representative

Walmart Supercenter
Waterford, Ct
01.2018 - 11.2018
  • Company Overview: 860-447-3646 | Waterford,
  • Provide product and service information to customers and resolve product and service concerns.
  • Create new customer accounts by entering account details.
  • Keep customer records up to date by changing account information.
  • Solve product problems.
  • Service understanding the customer's complaint, discovering the root reason for the case, specifying and presenting the best solution to the problem, speeding up the repair.
  • Modification, and following to ensure the resolution.
  • Keep financial accounts in order by processing customer adjustments.
  • Recommend possible goods.
  • Services to management according to customer information and requirements analysis.

Education

Psicología -

Universidad De Puerto Rico- Recinto de Aguadilla
Aguadilla, PR

Skills

  • Bilingual Spanish and English
  • Critical thinking
  • Relationship building
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Data collection

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Capitol Bridge PR
12.2022 - 11.2023

Server/ Customer Service

La Hamaca Restaurant
08.2021 - 09.2022

Cashier

7- Eleven
08.2018 - 03.2021

Customer Service Representative

Walmart Supercenter
01.2018 - 11.2018

Psicología -

Universidad De Puerto Rico- Recinto de Aguadilla
Katyshka Vargas