Katiuzca Ornelas
Houston,TX
Summary
Performance and customer satisfaction at First Cash Pawn. Skilled in decision-making and customer service, demonstrated through impactful training initiatives and effective problem-solving. Achieved notable improvements in employee skills and client loyalty, showcasing strong organizational abilities and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Manager
First Cash Pawn
05.2024 - Current
- Led training initiatives, enhancing employee skills and confidence.
- Established open lines of communication with team for feedback and suggestions.
- Greeted customers entering store and responded promptly to customer needs.
Scaffold Helper
Brock Services
09.2021 - 11.2021
- Assisted in loading and unloading scaffolding materials, ensuring proper transportation to and from job sites.
- Collaborated with team members to efficiently dismantle scaffolding when projects were completed.
- Maintained a clean work environment, organizing materials and tools for efficient scaffold construction.
- Supported colleagues during scaffold assembly, providing necessary assistance to guarantee project success.
Security Officer
Securitas Security Services USA
04.2021 - 09.2021
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Department Manager
Walmart
08.2019 - 03.2020
- Enhanced team collaboration for improved sales performance through regular coaching sessions.
- Strengthened customer loyalty by addressing concerns promptly and personally.
Assistant Manager
McDonald's
10.2018 - 09.2019
- Delivered prompt checkout service by operating cash register and processing transactions.
- Maintained cleanliness and safety standards, ensuring pleasant shopping atmosphere.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Education
No Degree -
Chavez High School
Houston, TXSkills
- Customer service
- Team leadership
- Decision-making
- Attention to detail
- Problem-solving abilities
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
First Cash Pawn
05.2024 - Current
Scaffold Helper
Brock Services
09.2021 - 11.2021
Security Officer
Securitas Security Services USA
04.2021 - 09.2021
Department Manager
Walmart
08.2019 - 03.2020
Assistant Manager
McDonald's
10.2018 - 09.2019
No Degree -
Chavez High School
Similar Profiles
AJAY KISSOONJEEAJAY KISSOONJEE
Manager at Qik Cash& PawnManager at Qik Cash& Pawn
Sabrina AstraeaSabrina Astraea
Store Manager at First Cash PawnStore Manager at First Cash Pawn
Layla WilliamsLayla Williams
Assistant Store Manager at First Cash PawnAssistant Store Manager at First Cash Pawn
NIDIA MORANNIDIA MORAN
Manager at First Cash PawnManager at First Cash Pawn
Michael LoveMichael Love
Warehouse Worker at Altair StricklandWarehouse Worker at Altair Strickland