KAUI ESPINOZA
WAIMANALO,HI
Summary
Motivated and dedicated customer service representative with a passion for delivering exceptional service. Seeking to leverage strong communication and problem-solving skills to contribute to the success of the team and organization.
Overview
20
20
years of professional experience
Work History
Customer Service Representative - Business Insurance
Travelers Insurance
06.2022 - Current
- Provided top-notch customer service by promptly addressing inquiries, resolving issues and ensuring customer satisfaction
- Effectively communicated insurance policies and coverages to customers
- Processed policy changes accurately in a timely manner
- Handle customer questions with professionalism and empathy, finding satisfactory resolutions
Remote Customer Service Expert
Simplrflex
03.2021 - 01.2024
- Provided customers an excellent experience by assisting with complaints and finding resolutions
- Maintained accurate and detailed records of customer interactions, transactions and resolutions
- Proactively identified and addressed customer needs, escalating to appropriate parties when necessary
Ophthalmic Technician
United States Air Force
05.2010 - 05.2018
- Provided patient care services by performing visual screening tests and assisting the optometrist in examining patients
- Accurately documented and maintained patient care history in the electronic health record system
- Responsible for managing supplies in the clinic and ordering products
Office Assistant
Hawaii Plastic Surgery Institute
05.2017 - 01.2018
- Scheduled appointments, surgeries and follow up visits
- Maintained patient records and ensured accuracy and completeness of medical and billing records
Office Manager/Loan Officer
TJD Financial
12.2009 - 12.2012
- Managed the daily operations of the office
- Provided excellent customer service when assisting clients with opening/closing loans, processing payments, and reviewing loan documentation
- Point person for all customer complaints or inquiries in the office
- Responsible for processing end of day reports to ensure all accounts are balanced
Head Teller
Windward Community Federal Credit Union
01.2005 - 11.2009
- Supervised the teller line in a busy credit union
- Assisted customers with opening and closing accounts and other transactions
- Responsible for auditing accounts and other tellers' cash drawers
Education
Bachelors of Science - Education
Ashford University
San Diego, CA01.2015
Skills
- Excellent written and verbal communication skills
- Proficient in handling customer inquiries and resolving issues efficiently
- Strong attention to detail and accuracy in processing information
- Ability to multitask and prioritize tasks effectively in fast-paced environment
Awards
In-Synch Service Award
Timeline
Customer Service Representative - Business Insurance
Travelers Insurance
06.2022 - Current
Remote Customer Service Expert
Simplrflex
03.2021 - 01.2024
Office Assistant
Hawaii Plastic Surgery Institute
05.2017 - 01.2018
Ophthalmic Technician
United States Air Force
05.2010 - 05.2018
Office Manager/Loan Officer
TJD Financial
12.2009 - 12.2012
Head Teller
Windward Community Federal Credit Union
01.2005 - 11.2009
Bachelors of Science - Education
Ashford University
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