Kauiilikea Kahanaoi
HONOLULU
Summary
Well versed and experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons. Versatile and reliable, adapting to changing needs and ensuring smooth operations.
Knowledgeable server with solid background in hospitality. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Overview
16
16
years of professional experience
Work History
Sales Representative
Hawaiian Council
Honolulu, HI
08.2024 - 07.2026
- Developed strong relationships with clients to enhance customer satisfaction and retention.
- Executed daily sales strategies to meet and exceed targets consistently.
- Collaborated with team members to identify new market opportunities and drive growth.
- Utilized CRM software to track sales activities and manage customer interactions effectively.
- Conducted product demonstrations to showcase features and benefits to potential customers.
- Assisted in creating promotional materials that improved product visibility and engagement.
- Provided timely feedback on customer needs to inform product development initiatives.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Entertainer
Hawaiian Council
Honolulu, HI
06.2024 - 07.2026
- Engaged audiences through interactive performances, enhancing overall entertainment experience.
- Collaborated with team members to design and execute engaging cultural events.
- Developed and maintained positive relationships with community members and event participants.
- Adapted performance styles based on audience feedback, ensuring inclusive entertainment experiences.
- Implemented creative ideas for themed events, increasing participant enjoyment and involvement.
- Provided mentorship to new entertainers, fostering skill development within the team.
- Managed logistics for events, ensuring timely setup and smooth execution of performances.
- Trained new entertainers on performance techniques and audience interaction strategies.
Server
Waikiki Beach Marriott
Honolulu, HI
11.2018 - 11.2025
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure accurate and timely orders.
- Trained new servers on menu knowledge and service standards.
- Managed multiple tables efficiently while maintaining quality service.
- Maintained cleanliness and organization of dining areas throughout shift.
- Assisted in inventory management, ensuring adequate stock levels for service needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Clerk
USPS
Honolulu, HI
01.2019 - 06.2022
- Processed incoming and outgoing mail with high attention to detail and accuracy.
- Managed inventory of postal supplies, ensuring availability for daily operations.
- Trained new clerks on established procedures and customer service standards.
- Collaborated with team members to optimize mail sorting processes, enhancing workflow efficiency.
- Pariticipated in the supervisor program at airport facility for 3months
Event Coordinator/ Server/ Banquet Manager
Restaurant 604
Honolulu, HI
06.2017 - 12.2019
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Developed event timelines, managing schedules and resources effectively.
- Collaborated with vendors to secure services, negotiating contracts for optimal outcomes.
- Oversaw event setup and breakdown, maintaining high standards of quality and organization.
- Established strong relationships with clients, fostering repeat business through exceptional service delivery.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Entertainer/ Dancer
Hawaii Tourism Authority
Honolulu, HI
03.2010 - 12.2013
- Engaged audiences through interactive performances showcasing Hawaiian culture and traditions.
- Coordinated events promoting tourism initiatives, enhancing visitor experiences across multiple venues.
- Developed original content for performances, ensuring alignment with Hawaii Tourism Authority's branding objectives.
- Trained and mentored new entertainers on performance standards and audience engagement techniques.
- Implemented innovative show concepts that increased visitor participation and enjoyment at events.
Education
High School Diploma -
Kamehameha
Honolulu, HI05-2005
Associate of Arts -
Windward Community College
KaneoheSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales strategy development
- Sales closing
- Customer retention
- Contract negotiations
- Client account management
- Sales forecasting
Timeline
Sales Representative
Hawaiian Council
08.2024 - 07.2026
Entertainer
Hawaiian Council
06.2024 - 07.2026
Clerk
USPS
01.2019 - 06.2022
Server
Waikiki Beach Marriott
11.2018 - 11.2025
Event Coordinator/ Server/ Banquet Manager
Restaurant 604
06.2017 - 12.2019
Entertainer/ Dancer
Hawaii Tourism Authority
03.2010 - 12.2013
Associate of Arts -
Windward Community College
High School Diploma -
Kamehameha