Passionate Telephone Triage Nurse with 8 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administration/ Triage
Cameron Regional Medical Center
Cameron, MO
01.2008 - 05.2013
Obtained case history and gathered triage information to determine appropriate avenue for care.
Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
Nursing Student- PN
North Central Missouri College
Savannah Missouri
06.2023 - 12.2024
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
Worked alongside experienced nursing professionals to learn new procedures.
Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
Contributed to a safe and hygienic environment by adhering to strict infection control protocols and maintaining proper sanitation procedures.
Participated in skills lab simulations to further develop nursing skills.
Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.
Assisted nurses in wound care procedures, ensuring proper technique was applied to promote optimal healing outcomes for patients.
Actively sought feedback from nursing staff and incorporated constructive criticism into personal practice for continuous improvement and professional growth.
Enhanced patient care by providing assistance with daily living activities and effectively communicating with healthcare team members.
Improved patient satisfaction by providing compassionate care and empathetic communication during challenging situations.
Developed strong time management skills through effective prioritization of tasks, allowing for increased efficiency in the workplace.
Applied evidence-based practices when providing nursing care to ensure that interventions were grounded in current research and best practice guidelines.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.