HVP Colorado Springs Cardiology-Formerly Centura Health
06.2018 - Current
Rooming patients by obtaining vitals including blood pressure, pulse, respirations, temperature, and EKGs
Updating patient data through the Epic Medical Records System
Preparing charts the day before clinic by obtaining all previous information including previous labs, imaging, and office notes
Helping nursing staff with patient callbacks, medication refills, and completing prior authorizations for approval of cardiac medications
Placing and enrolling Holter monitors including (Philips, Bardy)
Receiving monitor data and uploading reports and providing to ordering physicians
Performing inpatient EKGs and placing Holter monitors on discharging patients
Calling patients and PCPs whenever necessary.
Phlebotomist/Dispatch
Centura Health Lab
09.2017 - 06.2018
Collecting specimens with proper procedure and collection supplies
Collecting specimens within STAT or Routine timeframes
Aiming for at least 7 sticks an hour
Restocking and cleaning phlebotomy supply cart
As Dispatch: Making sure draws are done on time either STAT or Routine
Relaying to doctors or nurses on status of patients getting blood draws
Answering phone for questions regarding status of tests from other hospitals
Receiving specimens and entering them into EPIC system
Processing received specimens for proper testing to be completed by MLT or to be transported to other hospitals or Labcorp by using centrifuge or putting specimens in other proper specimen containers
Knowing what tests needed to be completed and using the proper tubes for collection.
Medical Assistant
Centura Health Urgent Care
07.2016 - 09.2017
Responsible for collecting vitals and medical history from patients, which were documented in EMR via Meditech and Epic
Performing point of care testing as requested by physician
Performing venipuncture as needed per physician
Following up with patients and sending referrals to next point-of-care
Covering lunches for receptionist and performing light duties including answering the phone, checking-in patients, and getting chart ready for patient to be seen
Responsible for making sure all point of care testing equipment is running efficiently by performing quality control testing and ordering lab supplies as needed
Administering medication via subcutaneously and intramuscular routes
Performing EKGs as needed
Performing wound care as well as suture or staple removal when needed
Assisting physician with any wound closings
Familiar with working with patients from newborn to elderly.
Medical Assistant
Colorado Springs Neurological Associates (CSNA)
07.2015 - 07.2016
Responsible for collecting vitals, medication information, and allergies by documenting patient’s chart through Eclinicalworks (EMR), within a 5 minute window
Submitting orders per doctor’s request including labs, diagnostic imaging, neurocognitive tests, and physical therapy
Completing prescription requests, prior authorizations, and responding to patient requests
When needed, giving ketorolac injections or drawing up botox for injecting
Answering physician’s line and relaying messages to doctors
Ordering botox and completing prior authorizations for botox injections
Stocking supplies in each exam room and maintaining sanitary conditions
Working under 5 physician assistants (with a patient load varying from 40-55 patients a day).
Member Service Representative II
ENT Federal Credit Union
09.2012 - 07.2015
Taking care of member’s financial transactions efficiently and accurately
Submitting check orders
Taking care of members through drive up with financial transactions
Processing mailed in or dropped off transactions
Emailing proper departments in credit union for member requests or investigations
Concierge duties including making debit cards, answering phones, managing member’s needs or requests
Recommend products that may be beneficial to members
Opening bank accounts for new members
Notary Public
Opening credit union to get ready for the business day
Balancing ATM and adding cash as necessary
Collecting any checks or cash that were processed the night before.
Cast Member (Disney College Internship Program)
Disneyworld
06.2012 - 09.2012
Providing excellent customer service to all guests
Advertising items on the carts and in store
Ringing up items in gift shop as well as processing picture purchases from The Dinosaur attraction
Setting up and working multiple game attractions from Dinoland’s carnival area
Interacting with guests and greeting them as they came into the park
Opening and closing the park.
Customer Service Representative
JCPenney
08.2010 - 05.2012
Input orders from JCP catalog or JCP.COM from customers by card, cash, or check
Opening morning delivery pallets of orders and individually scanning them into location bins
Identifying and calling customers to remind them of current orders or new orders
Taking refunds or exchanges as well as problem solving with any orders placed or missing
Ringing up customers with merchandise as well as refunding and exchanging
Helping customers with applying for new JCP credit cards as well as problem solving with any credit card issues in regards to payments or billing
Taking credit card payments by card, cash, or check
Answering the operator phone and transferring them to the appropriate extension and/or answering any questions they may have
Making daily closing announcements over the intercom
Experience with register training and money handling.
Customer Service Representative
Jackson Hewitt Tax Service (Seasonal position)
12.2011 - 04.2012
Answering phone calls from customers
Answering simple tax questions by phone
Scheduling appointments for customers to have taxes done
Calling back former customers to make appointments
Becoming familiar with all tax options available to be able to explain to customers with proficient knowledge.
Order Entry Representative/Customer Service
Chef’s Catalog
08.2006 - 06.2009
Provide courteous, professional service while assisting customers
Place customer orders by entering data for merchandise into system using a keyboard and confirming the information via the monitor
Maintain less than a 3% abandon rate
Offer daily unadvertised special to customers
Cross train in all areas of customer contact and assist in areas where needed
Assist with incoming calls, mail opening, data entry and customer service as needed
Create a team environment by being a team player
Create and issue accurate professional correspondence.
Education
Medical Billing & Coding -
Pikes Peak State College
05.2024
BA in Health Sciences -
University of Colorado at Colorado Springs
12.2018
AAS in Medical Assisting -
Pikes Peak Community College
05.2015
Skills
Obtaining vitals
Venipuncture
Poc testing
Giving injections
Submitting prior auths
Heart Monitors (philips, bardy, zio, cardionet)
Use of centrifuge and aliquoting
ECG/Ekg machines
Knowledge of medical terminology, cpt codes, and icd-10 codes
Use of electronic health records (epic beaker, epic ambulatory, epic asap, meditech)
Certification
Registered Medical Assistant Certification, AMT, 2716740