Kaye Martin
Kansas City,,MO
Summary
Highly experienced and energetic candidate skilled in customer service and working with all personality types. Performance history of developing strong collaborative relationships and delivering impressive results while enhancing the overall organizational brand and customer experience.
Overview
6
6
years of professional experience
Work History
Investor Services Representative
SS&C Technologies
Kansas City, Missouri
06.2021 - Current
- Accurately processes financial transactions such as contributions, withdrawals, and maintenance for shareholder and advisors
- Verifies ownership and transaction information to conform with governmental regulations
- Answers inquiries and assists with online access request for customers and plan administrators
- Educates customers on legal requirements and certifications needed for redemption and registering accounts
Outbound Warehouse Ambassador
Amazon
Kansas City, Kansas
04.2020 - 02.2021
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Used hand-held devices and computers to record and monitor inventory levels and completed audits
- Monitored employee performance and offered mentoring to improve any deficiencies
- Supported production in meeting goals without compromising safety and compliance
- Sorted and delivered materials to different work areas and staff.
Retail Sales Consultant
Nordstrom, Part-time
Tyson's Corner, Virginia
08.2019 - 01.2020
- Helped customers complete purchases, locate items and join reward programs.
- Maintained relationships with more than 10 recurring customers with personalized styling options and online style boards
- Met regularly with department manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Effectively located merchandise across various stores and ship-to-home options to address customer needs
International Flight Attendant
United Airlines Inc.
Washington, DC
09.2016 - 12.2019
- Facilitated communication between flight deck, cabin crew and gate agents prior to and during flights to promote smooth operations.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Increased passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to stay current with requirements and procedures.
Education
Associate of Applied Science - Business Administration
Remington College
Memphis, TNSkills
- Brand Promotion
- Team Leadership
- Planning and Coordination
- MS Office
- Data Entry
Timeline
Investor Services Representative
SS&C Technologies
06.2021 - Current
Outbound Warehouse Ambassador
Amazon
04.2020 - 02.2021
Retail Sales Consultant
Nordstrom, Part-time
08.2019 - 01.2020
International Flight Attendant
United Airlines Inc.
09.2016 - 12.2019
Associate of Applied Science - Business Administration
Remington College
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