Summary
Overview
Work History
Education
Skills
Professional Statement
References
Timeline
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Kavish J. Patel

Las Vegas,NV

Summary

Dynamic Senior Operations Manager with 9 years of success in leading high-performing teams and driving operational excellence. Specializes in inventory control, cost optimization, and developing robust strategies that enhance productivity. Demonstrates a situational leadership approach to empower team members and consistently achieve business objectives. Proven track record of streamlining operations and implementing processes that significantly improve overall company performance.

Overview

7
7
years of professional experience

Work History

Inbound and CAP Senior Operations Manager

Amazon
Las Vegas, NV
03.2024 - Current
  • Monitor daily operations, identify areas for improvement, and create solutions to optimize workflow.
  • Create effective business plans to focus strategic decisions on long-term objectives.
  • Monitor progress by establishing plans, budgets, and measuring results.
  • Advise senior leadership on potential changes or modifications needed for current processes and procedures.
  • Analyze data to identify trends in production output, customer satisfaction levels and labor costs.
  • Spearheaded efforts that propelled the department into the top 15% for associate safety knowledge engagement metrics.
  • Reduced excess stow to prime defects by 32%.
  • Reduced late-to-stow defect rate by 62% compared to the previous year.
  • Reduced GCU deviation significantly from 3.28% to 1.25% within six months.
  • Enhanced inbound cost performance by 118% year-over-year between 2023 and 2024, including a 50% decrease in the no-stow turn-away rate, a 118% improvement in direct rate performance, and a 124% improvement in key indirect rates.

Work Force Staffing Sr. Regional Manager, L7

Amazon
Raleigh, NC
08.2022 - 03.2023
  • Led the Delaware Valley region, consisting of 5 states, 8 nodes, and 35 markets, responsible for hiring a total of 105,000 Amazon associates in 2023.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Supervised a team of Regional Managers, providing training and support as needed.
  • Reviewed customer feedback surveys and developed strategies for improving customer service levels in the region.
  • Optimized referral processes and drove an impressive 53% increase in key metrics within a year.
  • Developed a comprehensive incentive system to motivate over 500 Workforce Staffing team members in meeting performance targets.
  • Executed rollout and communication strategy for field team changes seamlessly.
  • Coordinated and delivered a record-breaking Amazon Warehouse Hiring Day event. Orchestrated participation across 60 constrained NA sites and 20 total markets, driving a 13% lift in fill rate during the event period. Engaged over 1700 community partners, achieving 12980 RSVPs and attracting 4140 attendees.

Outbound Senior Operations Manager, L7

Amazon
Raleigh, NC
05.2020 - 08.2022
  • Guided successful launch of Amazon Robotics Sortable FC (RDU1) in August 2020, serving as Senior Operations Manager.
  • Directed a large workforce comprising more than 1,500 associates along with 6 salaried Operations Managers and over 16 Area Managers.
  • Delivered operational budgets for safety, productivity, financial planning, labor planning, and operational goals in outbound operations.
  • Ranked second in both volume and planning accuracy during Peak 2021 season among over 70 Fulfillment Centers.
  • Developed strategic long-term plans by utilizing data insights, labor assessments, rate forecasts, and peak season analysis.
  • Collaborated with maintenance team to decrease Item Overhanging Belt faults from 364 to 92 between Week 37 and Week 49, reduced MRS scan scrap rate from 5.25% to .858%, and reduced maintanence down time waste by reducing hours from 27300 to 11100
  • Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.

Count Amnesty Pick (CAP) & Outbound Operations Manager, L6

Amazon
Sacramento, CA
05.2018 - 05.2020
  • Supervised delivery of 250-400k customer orders per shift by streamlining workflows and maintaining quality standards.
  • Coordinated end-to-end processes to ensure smooth and continuous business operations during fulfillment stages.
  • Set network record with UPH pick rate at 441 and consistently ranked top performer in shift outputs.
  • Decreased Amnesty Floor Monitor Headcount by 45% and achieved $960,000 annual savings through SRBRS vest launch.

Education

Bachelors - Business Administration, Concentration: Finance

North Carolina State University
Raleigh, NC
12.2015

Skills

  • KPI Performance Tracking
  • Target Achievement Expertise
  • Technology integration
  • Strategic planning
  • Metrics Analysis
  • Analyzing business processes
  • Operational excellence
  • Employee engagement

Professional Statement

Accomplished leader with a demonstrated history of cultivating high-performing teams. Boasting 8 years of leadership experience, excels in team development, operational and cost optimization, and inventory control. Adopts a situational leadership approach, empowering and nurturing team members to surpass established business objectives.

References

References available upon request.

Timeline

Inbound and CAP Senior Operations Manager

Amazon
03.2024 - Current

Work Force Staffing Sr. Regional Manager, L7

Amazon
08.2022 - 03.2023

Outbound Senior Operations Manager, L7

Amazon
05.2020 - 08.2022

Count Amnesty Pick (CAP) & Outbound Operations Manager, L6

Amazon
05.2018 - 05.2020

Bachelors - Business Administration, Concentration: Finance

North Carolina State University

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Kavish J. Patel