Kavita Bazliel
Frisco,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Communications Coordinator
Genpact Mexico (EDM Operations)
05.2008 - 09.2009
- Enhanced brand visibility by developing and implementing strategic communication campaigns.
- Boosted audience engagement through creative content creation for social media platforms.
- Streamlined internal communications by establishing protocols and templates for consistent messaging.
- Raised company awareness with well-executed public relations initiatives, securing positive press coverage.
- Collaborated with cross-functional teams to develop cohesive messaging for product launches and promotions.
Assistant Manager of Sales
Jet Airways
01.1997 - 12.2007
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Managed a team of sales representatives, providing training and guidance for successful sales strategies.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Streamlined sales processes, resulting in increased efficiency and improved customer satisfaction.
- Implemented effective sales tracking systems to monitor progress and make data-driven decisions for improvement.
- Collaborated with marketing department to create compelling promotional materials that attracted interest from potential customers.
- Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum success.
Education
Bachelor of Arts -
St Bedes College
India04.1996
Skills
- Corporate Communications
- Fundraising campaigns
- Marketing Communications
- Customer Service
- Teamwork and Collaboration
Certification
Customer Service Excellence
Enhancing Sales Management Skills
Presentation Skills
Foundations of Leadership
Additional Information
Elementary School PTA - Actively engaged and held various positions since 2017
Local PTAs help drive positive change and play an important role in advocating for an all rounded and fun education for our children. PTAs actively raise funds for curriculum based programs, social events and improvement projects for the school
Timeline
Communications Coordinator
Genpact Mexico (EDM Operations)
05.2008 - 09.2009
Assistant Manager of Sales
Jet Airways
01.1997 - 12.2007
Bachelor of Arts -
St Bedes College
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