Kaviyaruba Palaniraj
IT Support Engineer
Summary
Experienced with Identity and Access Management and Technical Support . Utilizes advanced threat detection techniques to safeguard data integrity. Proven track record of effectively resolving technical issues and improving system efficiency. Demonstrated ability to use excellent communication and troubleshooting skills to enhance user satisfaction and minimize downtime.
Overview
4
4
years of professional experience
2
2
Languages
Work History
IT Security Analyst
Lincoln Electric
10.2024 - Current
- Performed regular audits of user access rights, ensuring only authorized personnel had access to sensitive information.
- Collaborated with cross-functional teams to address complex security incidents, minimizing potential damage.
- Manage user accounts and access permissions.
- Troubleshoot and resolve IAM issues.
- I effectively communicate technical information to both technical and nontechnical audiences.
- Provide support to the employees through emails, chats, and voice processes.
Technical Lead
Cognizant
03.2024 - 09.2024
- Provided technical assistance to end users, resolving hardware and software issues, and ensuring the smooth operation of IT systems.
- Diagnosing and resolving hardware and software problems, including network issues, and operating system configurations.
- Setting up new computers, networks, and software, including user accounts and profiles. Providing technical support to staff or clients, either remotely or in person, and communicating solutions clearly. Keeping records of issues, solutions, and configurations for future reference.
- Ability to communicate technical information clearly and effectively to both technical and non-technical audiences.
- Ability to diagnose and resolve complex technical issues efficiently and effectively. Ability to interact with users professionally, and provide excellent customer support.
- Maintaining inventories of hardware and software, and assisting with hardware maintenance and replacement.
Helpdesk Support Engineer
NTT Data
11.2022 - 02.2024
- Implemented an automated ticketing system that streamlined helpdesk workflow while improving response time metrics.
- Ensured data security with regular system maintenance tasks including patching, updates, backups, and antivirus scans.
- Coordinated with vendors for hardware/software upgrades or replacements when needed for optimal system functionality.
- Provided after-hours support to ensure continuous IT service availability during critical business periods or outages.
Service Engineer
Artech
07.2022 - 10.2022
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Escalated and re-produced problem to internal development sources to reach solution.
- Did software installation remotely
- Tested and checked performance of hardware and software programs.
Process Associate
Omega Healthcare
05.2021 - 05.2022
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- I worked on more than 30 tickets per day.
- Provided technical assistance to users, troubleshooting hardware, software, and network issues.
Education
Master of Technology - Computer Science
Bharathidasan University
Trichy, India 04.2001 -
Bachelor of Technology - Computer Science
Bharathidasan University
Trichy, India 04.2001 -
Skills
Active Directory
Service now
Microsoft 365
Provisioning
Troubleshooting
Software support
Hardware support
Timeline
IT Security Analyst
Lincoln Electric
10.2024 - Current
Technical Lead
Cognizant
03.2024 - 09.2024
Helpdesk Support Engineer
NTT Data
11.2022 - 02.2024
Service Engineer
Artech
07.2022 - 10.2022
Process Associate
Omega Healthcare
05.2021 - 05.2022
Master of Technology - Computer Science
Bharathidasan University
04.2001 -
Bachelor of Technology - Computer Science
Bharathidasan University
04.2001 -
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