Motivated college student with hands-on experience in customer service, facilities support, event coordination, and high-traffic public environments. Known for strong communication skills, adaptability, and a team-oriented mindset.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Custodian
The Evergreen State College
Olympia, USA
01.2024 - 01.2025
Deep cleaned dorm rooms and common areas
Safely moved and arranged heavy furniture
Operated cleaning equipment including floor buffers and vacuums efficiently.
Collaborated with staff to ensure a safe and welcoming environment for students.
Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
Trained new custodial staff on proper cleaning techniques and safety protocols.
Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Wet and spot mopped to clean floors and other surfaces in public corridors.
Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
Peer Navigator
BLISS Office
Olympia, USA
01.2023 - 01.2025
Planned and supported campus events including art fairs and film festivals
Maintained student study spaces and assisted peers with campus resources
The Evergreen State College
Developed and maintained supportive relationships with diverse community members.
Facilitated group discussions to promote peer support and shared experiences.
Coordinated outreach efforts to raise awareness of available services.
Collaborated with local agencies to enhance service delivery for clients.
Staff Member (Event Support)
Brooklyn Public Library
01.2023 - 12.2023
Supported Jay-Z Hip-Hop 50th Anniversary Exhibit
Managed crowds and distributed informational materials
Assisted patrons with locating resources and using library systems.
Managed checkout processes using automated library systems.
Provided support to staff during events and workshops.
Maintained library collections through regular inventory checks.
Resolved patron inquiries efficiently and courteously within the library setting.
Completed regular and thorough cleaning of equipment, floors, and furniture.
Lead Guest Services Associate
Van Gogh Immersive Experience
01.2021 - 01.2022
Delivered high-quality guest service in a high-volume environment
Handled cash, merchandise, and closing procedures
Led daily operations of guest service team to ensure high-quality customer experiences.
Trained new associates on service protocols and company standards for guest interactions.
Resolved guest inquiries and complaints promptly to maintain satisfaction and loyalty.
Coordinated communication between departments to enhance service delivery efficiency.
Assisted in creating schedules to optimize staff coverage during peak service hours.
Evaluated guest feedback to identify trends and recommend improvements in service processes.
Monitored service areas for cleanliness and organization to support operational excellence.
Implemented training sessions to improve staff knowledge of product offerings and promotions.
Followed up with customers after their stay to ensure satisfaction with their experience at the hotel.
Food Service Worker
MOD Pizza
Seattle, USA
01.2019 - 01.2020
Prepared food, operated register, and maintained cleanliness
Prepared food items following established recipes and safety guidelines.
Operated kitchen equipment to ensure efficient food preparation and service.
Maintained cleanliness and organization of workstations throughout shifts.
Assisted in inventory management by restocking supplies as needed.
Monitored food quality to ensure compliance with health standards and protocols.
Engaged with customers to take orders and answer menu questions effectively.