Kavya Davuluri
Sr. Business Analyst
Indianapolis,IN
Summary
Detail-oriented and results-driven Business Systems Analyst with over 5 years of experience in analyzing, developing, and supporting business systems. Proven track record as a Certified Scrum Master, adept at facilitating Agile processes and managing project timelines. Skilled in translating complex requirements into actionable system specifications, providing end-user support, and enhancing system efficiency. Proficient in Microsoft Office Suite, data analysis, and report generation. Known for strong organizational skills, proactive problem-solving, and effective stakeholder management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Business Systems Analyst & Scrum Master
Snap Finance
05.2022 - Current
- Led Agile teams as a Scrum Master, facilitating daily stand-ups, sprint planning, retrospectives, and ensuring adherence to Agile practices.
- Coordinated with internal and external stakeholders to define system scopes, objectives, and requirements, resulting in successful project deliveries.
- Managed end-user support, including troubleshooting, training, and creating comprehensive documentation and user guides.
- Conducted in-depth analyses of business processes and user feedback to identify areas for improvement, implementing changes that boosted user satisfaction by 25%.
- Created and maintained customized queries and reports, leveraging advanced Excel functionalities to support data-driven decision-making.
- Oversaw and logged work tickets with external vendors, ensuring timely resolution of complex issues and effective communication with stakeholders.
Business Systems Analyst
Chick-fil-A
07.2021 - 05.2022
- Formulated and defined system scopes and objectives, collaborating with IT teams to enhance and implement new business systems.
- Delivered end-user support and training, developed materials, and conducted sessions to improve system efficiency and user proficiency.
- Analyzed system performance and user feedback, recommending and implementing enhancements that led to a 20% increase in user satisfaction.
- Managed system documentation, translating business requirements into detailed specifications, and ensuring alignment with user needs.
- Facilitated communication between stakeholders and technical teams, resolving issues and ensuring project alignment with business goals.
Junior Business Systems Analyst
Holland America Line
03.2021 - 06.2021
- Assisted in gathering and documenting system requirements, contributing to the creation of system specifications and project plans.
- Supported end-user applications and processes, conducting testing and troubleshooting to identify and resolve issues.
- Developed and delivered training materials and presentations, enhancing end-user understanding and system utilization.
- Maintained strong relationships with internal teams and external partners, facilitating effective collaboration and issue resolution.
Education
Master of Science - Information Technology
Western Illinois University
Macomb, IL 05.2001 -
Skills
Business Systems Analysis: System scope definition, requirement gathering, and specification translation
Scrum Mastery: Agile facilitation, sprint planning, retrospectives, and adherence to Agile methodologies
Technical Proficiency: Advanced knowledge of Microsoft Office Suite (Word, Excel, Outlook), report generation, and data analysis
End-User Support: Troubleshooting, training, and support for end-user applications and processes
Stakeholder Management: Effective communication, relationship building, and stakeholder inquiry response
Organizational Skills: Project management, multi-tasking, and adherence to deadlines
Problem Solving: Proactive approach to identifying and addressing issues, logging work tickets, and following procedures
Jira, SDLC, Frontend, HTML, CSS, JavaScript
Certification
Certified Scrum Master
Timeline
Senior Business Systems Analyst & Scrum Master
Snap Finance
05.2022 - Current
Business Systems Analyst
Chick-fil-A
07.2021 - 05.2022
Junior Business Systems Analyst
Holland America Line
03.2021 - 06.2021
Master of Science - Information Technology
Western Illinois University
05.2001 -
Certified Scrum Master
Similar Profiles
Jose Pablo Ruiz BarbozaJose Pablo Ruiz Barboza
Business Intelligence Analyst at Snap FinanceBusiness Intelligence Analyst at Snap Finance
Marilu OxenhamMarilu Oxenham
Senior Product Owner Enterprise Payments at Snap FinanceSenior Product Owner Enterprise Payments at Snap Finance
Francisco GonzalezFrancisco Gonzalez
Sr. Area Sales Manager (ASM) at Snap FinanceSr. Area Sales Manager (ASM) at Snap Finance