Kavya Choudary Damuluri
Lynbrook
Summary
Results-driven collections professional prepared for challenging role in debt recovery. Proven ability to manage and resolve delinquent accounts, ensuring compliance and customer satisfaction. Known for collaborative teamwork and adaptability, with strong negotiation skills and attention to detail. Previously, have a Quality Analysis experience in a fast paced warehouse environment.
Overview
7
7
years of professional experience
Work History
Customer Service and Collection Agent
Probe CX , Client: Telstra
06.2024 - 02.2025
- Handled inbound and Outbound billing inquiries from customers, addressing issues such as account discrepancies, payment plans, and overdue balances
- Provided accurate billing information by reviewing account details, payment history, and transaction records to ensure customer satisfaction
- Resolved billing disputes and escalated unresolved issues to the appropriate departments, maintaining a high level of customer service
- Processed payments and updates to customer accounts, including credits, refunds, and adjustments, ensuring timely and accurate transactions
- Advised customers on payment options and troubleshooting billing-related issues, ensuring compliance with company policies and procedures
- Collaborated with cross-functional teams to address billing inquiries and ensure timely resolution for customers
- Negotiated payment plans with clients for successful debt resolution.
- Collected outstanding payments from clients to reduce delinquent accounts.
Inventory Control and Quality Analysis
Amazon Commercial Services Pty Ltd
06.2019 - 06.2024
- Providing excellent service to customers orders via E-Commerce website
- Creating reports for Inventory Record Defect Rate for overall Fulfilment centre every week
- Calculating inventory adjustments in the fulfilment centre and communicating with the Inbound and Outbound regarding the Adjustments
- Providing the feedback to the Quality team regarding their performance
- Attending daily Deep Dive meeting regarding the performance of Inbound and Outbound
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Inbound Stowing
Adecco Industrial Australia
11.2017 - 06.2019
- Knowledge to stow items in the correct location and incorrect Bin
- Following T.O.O.L.B.A.R to maintain Quality in Stowing
- Stowing items with titles facing out
- Stowing According to the safety standard
Education
Mechanical Engineering
JNTU
Hyderabad01.2013
Skills
- Operating Systems
- Web Technologies
- Manual testing
- QTP
- Selenium
- ALM
- MS Office 2003
- Collection management
- Debt recovery
- Client communication
- Negotiation techniques
Permanent Resident
Australia
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Interests
- Photography
- Outdoor Recreation
- Growing herbs, vegetables, or fruits in home gardens
- Gardening
Timeline
Customer Service and Collection Agent
Probe CX , Client: Telstra
06.2024 - 02.2025
Inventory Control and Quality Analysis
Amazon Commercial Services Pty Ltd
06.2019 - 06.2024
Inbound Stowing
Adecco Industrial Australia
11.2017 - 06.2019
Mechanical Engineering
JNTU
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