Kawailani T Dudoit
Hilo,HI
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
36
36
years of professional experience
Work History
Administrative Coordinator
Southwest Airlines
09.2022 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
Duty Supervisor
Southwest Airlines
12.2019 - Current
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
Manager- Airport Operations / Guest Services
Hawaiian Airlines
02.2018 - 12.2019
- Chief Customer Service Agent (10/2015-03/2018)
- Customer Service Agent (09/2012-10/2015)
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Operations Coordinator
Unlimited Services Group
04.2011 - 08.2012
- Responsible for daily flight operations for Continental / United Airlines at the Hilo International Airport
- Assist with Ticket Counters, Aircraft Cleaning , and Baggage Online Tracking
- Interacted well with customers to build connections and nurture relationships.
- Made sure fuelers were available when the flight arrived in Hilo for a 1 1/2 hour turn
Guest Services Supervisor
Aloha Contract Services
12.2009 - 05.2011
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored team performance to confirm customer service standards were consistently met.
Postmaster
United States Postal Service, USPS
02.1988 - 05.2003
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items. ( Stamp Stock, Mailing Supplies)
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Improved mail delivery efficiency by implementing innovative sorting and distribution processes.( 1500 box holders and 300 deliveries by rural carrier)
Education
High School Diploma -
Moanalua High School
Honolulu, HI06.1980
Skills
- Attention to Detail
- Time Management
- Documentation and Recordkeeping
- New Hire Orientation
- Scheduling appointments
- Inventory Management- Station Supplies
- Event Planning
- Phone and Email Etiquette
- Office Administration
Timeline
Administrative Coordinator
Southwest Airlines
09.2022 - Current
Duty Supervisor
Southwest Airlines
12.2019 - Current
Manager- Airport Operations / Guest Services
Hawaiian Airlines
02.2018 - 12.2019
Operations Coordinator
Unlimited Services Group
04.2011 - 08.2012
Guest Services Supervisor
Aloha Contract Services
12.2009 - 05.2011
Postmaster
United States Postal Service, USPS
02.1988 - 05.2003
High School Diploma -
Moanalua High School
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