Kawan Tyler
Knockdown Center
Brooklyn,USA
1
Certification
7
years of professional experience
Results-driven operations professional with experience in team leadership, customer service, compliance, and daily operations across the fitness, banking, and security industries. Proven ability to improve operational efficiency, lead high-performing teams, resolve customer concerns, and maintain safety and regulatory standards in fast-paced environments.
Work History
Security Lead Guard
1 Year 2 Months- Led security teams, coordinating guard assignments and managing shift rotations to ensure effective coverage and preparedness.
- Served as the primary responder for emergencies, security incidents, conflicts, and medical situations, ensuring timely resolution.
- Managed access control for VIP areas and restricted zones, ensuring safety and security during high-profile events.
- Mentored junior security staff, fostering professional development and promoting accountability within the team.
General Manager
3 Years 3 Months- Recruited, trained, and developed staff, personal trainers, and gym associates to build a high-performing team and deliver exceptional member service.
- Managed daily club operations, ensuring facility cleanliness, equipment safety, and compliance with company standards.
- Oversaw financial performance by driving revenue growth, controlling expenses, and achieving sales and operational targets.
- Resolved member concerns and addressed feedback to enhance satisfaction and retention, fostering a welcoming club environment.
- Coordinated group fitness programs and operational initiatives to boost member engagement and ensure high-quality fitness experience.
Office Assistant
6 Months- Maintained accurate safe deposit box records by preparing documentation and updating customer information in internal banking systems.
- Provided exceptional customer service by handling inbound and outbound inquiries, resolving client issues, and responding to internal requests.
- Conducted risk audits and ensured compliance with banking regulations, security protocols, and departmental policies.
- Maintained detailed and accurate documentation while supporting daily vault operations and safeguarding confidential customer information.
File Clerk/Housing Assistant
9 Months- Responded to tenant concerns, service requests, and complaints while providing timely follow-up to ensure customer satisfaction.
- Maintained organized and accurate tenant records, files, and correspondence to support regulatory compliance and efficient information retrieval.
- Updated and managed digital records for lease agreements, rent payments, and maintenance requests with strong attention to detail.
Education
High School diploma
Skills
Team Leadership & Staff Development
Operations Management
Customer Service & Client Relations
Regulatory Compliance
Conflict Resolution
Emergency & Incident Response
Access Control & Security Operations
Training & Performance Management
Certification
- Security Guard Licence
- F-03 Fire Guard
- F-04 Fire Guard
- CPR/AED
Timeline
Security Lead Guard
Knockdown Center
06.2025 - CurrentRead More
General Manager
PureGym
12.2022 - 03.2026Read More
Office Assistant
JP Morgan & Chase
03.2022 - 09.2022Read More
File Clerk/Housing Assistant
Harry Silver Housing Co.
03.2019 - 12.2019Read More
Brooklyn Ascend High School
High School diploma
Read More