Kawana Bridges

Patient Service Specialist

Cleveland Clinic Hospital

01.2023 - Current

Insurance verification
Dealing with capacity demand and variable processes associated with scheduling, arrival desk and/or departure
Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Trained new employees on Epic
Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
Desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience