Summary
Overview
Work History
Education
Skills
Timeline
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Kawana Starks

Sacramento,CA

Summary

Dynamic and results-driven professional with experience at Chalet Desserts, excelling in order fulfillment and customer service. Proven ability to enhance production efficiency through effective temperature monitoring and streamlined processes. Recognized for strong communication skills and reliability, contributing to a positive team environment and achieving high customer satisfaction.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.

Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.

Overview

4
4
years of professional experience

Work History

Bakery Production Worker

Chalet Desserts
07.2025 - Current
  • Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
  • Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
  • Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
  • Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
  • Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
  • Supported efficient bakery operations through effective communication with team members regarding task assignments and workflow adjustments.
  • Collaborated with team members to meet daily production quotas, ensuring timely completion of orders.
  • Performed minor package change-overs on equipment and change-overs for raw material.
  • Provided exceptional customer service at the point-of-sale counter, offering knowledgeable recommendations based on individual preferences.

Industrial Cleaner

Microform Precision LLC
08.2024 - 04.2025
  • Demonstrated adaptability in learning new techniques for handling specialized cleaning equipment or chemicals when required.
  • Implemented effective time management strategies to complete assigned tasks efficiently and accurately.
  • Boosted efficiency in manufacturing processes by keeping tools and equipment clean and well being.
  • Enhanced workplace safety by conducting thorough industrial cleaning and maintaining a hazard-free environment.
  • Collaborated effectively with team members to complete large-scale cleaning projects within tight deadlines.
  • Assisted in training new hires on company policies, procedures, and best practices for industrial cleaning tasks.

Customer Service Call Center Agent

Ranstand Staffing
09.2023 - 01.2024
  • Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
  • Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
  • Assisted in training new hires on company policies, systems, and call handling procedures to ensure seamless integration into the team.
  • Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
  • Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.

Team Lead

Amazon
06.2021 - 08.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Education

Business Administration

Edison High
Stockton, CA
06-2026

Skills

  • Order fulfillment
  • Sanitation procedures
  • Workplace cleanliness
  • Product packaging
  • Temperature monitoring
  • Mixing ingredients
  • Food safety compliance
  • Dough handling
  • Decorating
  • Customer service
  • Verbal and written communication
  • Food safety
  • Reliability

Timeline

Bakery Production Worker

Chalet Desserts
07.2025 - Current

Industrial Cleaner

Microform Precision LLC
08.2024 - 04.2025

Customer Service Call Center Agent

Ranstand Staffing
09.2023 - 01.2024

Team Lead

Amazon
06.2021 - 08.2023

Business Administration

Edison High