Kawanda Brown
Milwaukee,WI
Summary
Dedicated professional with a strong desire to contribute to company growth and success. Seeking opportunity to leverage skills and expertise in a dynamic and challenging environment. Committed to delivering exceptional results and exceeding expectations. Eager to join a team that values dedication, professionalism, and continuous learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Care Worker
Iris Home Healthcare
Milwaukee, WI
03.2017 - Current
- Provide comprehensive personal care to patients, including assistance with bathing, dressing, and meal support to ensure comfort and promote dignity
- Monitor and record vital signs, contributing to patient care documentation for healthcare professionals' review and decision-making
- Maintain a clean and safe environment by sanitizing patient areas, changing linens, and restocking supplies, upholding high standards of hygiene and care
Customer Service Specialist
Milwaukee Women's Center
Milwaukee, WI
01.2021 - 09.2022
- Managed a multi-line phone system, ensuring efficient communication and prompt response to incoming calls
- Monitored security cameras and crisis hotline, providing immediate support and coordinating intake procedures for new clients
Amazon Warehouse Associate
AMAZON FULLFILLMENT CENTERS
Kenosha, WI
09.2020 - 07.2021
- Efficiently processed inventory by picking, packing, and shipping orders, maintaining high accuracy and speed standards to contribute to Amazon Fulfillment Center's commitment to customer satisfaction
Special Education Paraprofessional
Milwaukee Public Schools
Milwaukee, WI
10.2018 - 01.2021
- Supported assigned educators in addressing and adapting to the diverse needs of students within the special education framework
- Facilitated a nurturing and inclusive classroom environment, ensuring personalized attention to enhance student learning and development
Personal Care Worker
Homes for Independent Living
Milwaukee, WI
02.2017 - 03.2018
- Administered prescribed dietary meals and snacks, ensuring adherence to individual health requirements, and conducted range of motion exercises to support patient mobility
- Monitored and reported changes in patient health status to the supervising case manager, contributing to the timely adjustment of care plans
- Facilitated client independence by assisting with personal grooming and hygiene, and provided transportation for medical appointments and personal errands
Customer Account Manager
GET IT NOW
Wisconsin
11.2015 - 11.2016
- Cultivated and maintained enduring relationships with key stakeholders through effective communication channels including email, phone calls, and face-to-face meetings, ensuring the delivery of tailored solutions to meet customer objectives
- Monitored account metrics and client product usage, providing regular updates to both clients and internal teams to inform on progress and align quarterly initiatives
- Collaborated with Sales to facilitate the seamless onboarding of new clients and fostered the growth of existing accounts by serving as a liaison with internal departments, contributing to enhanced organizational reputation through exceptional client service
Education
Diploma Certification - Certified Clinical Medical Assistant
New Beginnings Adult Learning Center
Milwaukee, Wisconsin07.2024
Diploma - Pharmacy Technician
Kaplan College
Milwaukee, WI01.2009
High School Diploma - undefined
Washington High School
Milwaukee, WI01.1997
Skills
- Cooking
- Strong Communication Skills
- Child Care
- Personal Care
- Childcare Provider
- CPR
- Retail Sales
- Organizational Skills
- Teaching
- Special Education
- Vital Signs
- Laundry
- Communication
- Clinical Procedures
- Patient Education
- Phlebotomy
- Patient Care
- Empathy
- Electrocardiography (EKG)
- Medical Terminology
- Electronic Health Records (EHR) Management
- Time Management
Certification
- Certified Clinical Medical Assistant , NHA2024
- Driver’s license
- First Aid Certification
Timeline
Customer Service Specialist
Milwaukee Women's Center
01.2021 - 09.2022
Amazon Warehouse Associate
AMAZON FULLFILLMENT CENTERS
09.2020 - 07.2021
Special Education Paraprofessional
Milwaukee Public Schools
10.2018 - 01.2021
Personal Care Worker
Iris Home Healthcare
03.2017 - Current
Personal Care Worker
Homes for Independent Living
02.2017 - 03.2018
Customer Account Manager
GET IT NOW
11.2015 - 11.2016
Diploma Certification - Certified Clinical Medical Assistant
New Beginnings Adult Learning Center
Diploma - Pharmacy Technician
Kaplan College
High School Diploma - undefined
Washington High School