Summary
Overview
Work History
Education
Skills
Timeline
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Kawanda Roberson

Sparks,GA

Summary

Driven and enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives to achieve accomplishments.

Overview

12
12
years of professional experience

Work History

Telemarketer Sales Representative

First Crown Financial
05.2023 - 06.2023
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered questions about company offerings with knowledgeable responses about final expenses.
  • Completed daily and weekly sales reporting using assigned tools.
  • Qualified leads and set up customer appointments for outside sales team.
  • Conducted database research to identify potential leads and determine contact information.
  • Made average of 2500 outbound and inbound calls per day.
  • Explained packages as well as answered questions and addressed concerns of customers.
  • Answered calls, took messages, and transferred calls to correct individuals

Packer

Sanderson Farm
05.2017 - 04.2023
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Completed daily orders with expert picking and packing of shipments.
  • Exceeding over rate of 12 per minute.

Customer Service Representative/Order Picker

Delta Galil USA
04.2013 - 05.2017
  • Handled customer questions and concerns by inbound and outbound calls.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Being able to multitask
  • Collecting goods for customers orders to be shipped.
  • Labeling orders correctly to be shipped to customer.
  • Usage of pallet jack to move boxes or merchandise to designated location.
  • Achieving company goals of getting orders out before deadline.
  • Managed up to 50 calls per day.

Reworker

American Textile
01.2011 - 02.2013
  • Skilled at working independently and collaboratively in a team environment.
  • Measured and checked texture, color and strength of fabric.
  • Addresses issues with fabric and repackage.
  • Complete all work in timely matters.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Certificate - Medical Records

University Of Phoenix
Phoenix Arizona
07.2022

High School Diploma -

Cook High School
Adel Ga
05.2004

Skills

  • Customer Interaction
  • Lead Generation
  • Positive Interactions
  • Packing merchandise
  • Communication skills
  • Labeling orders
  • Customer Service
  • Computer Skills
  • Problem Solving
  • Teamwork
  • Management
  • Patience
  • Decision-making

Timeline

Telemarketer Sales Representative

First Crown Financial
05.2023 - 06.2023

Packer

Sanderson Farm
05.2017 - 04.2023

Customer Service Representative/Order Picker

Delta Galil USA
04.2013 - 05.2017

Reworker

American Textile
01.2011 - 02.2013

Certificate - Medical Records

University Of Phoenix

High School Diploma -

Cook High School

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Kawanda Roberson