Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kawanza Williams

Albany,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Staffing Agency
Albany Ga
11.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Picker & Packer

Coats And Clark
Albany, GA
10.2021 - 01.2022
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines

Assistant Manager

Captain Ds Seafood Restaurants
Albany, GA
02.2017 - 04.2021
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
  • Created employee schedules to align coverage with forecasted demands
  • Made hiring recommendations to increase company's productivity and profitability with quality workers

Education

Associate Degree - Business Administration

Albany Technical College
Albany, GA
03.2025

High School Diploma -

Monroe High School
Albany, GA
05.2019

Skills

  • Warehousing functions
  • Account management
  • Operations management
  • Customer service

Timeline

Customer Service Representative

Staffing Agency
11.2023 - Current

Picker & Packer

Coats And Clark
10.2021 - 01.2022

Assistant Manager

Captain Ds Seafood Restaurants
02.2017 - 04.2021

High School Diploma -

Monroe High School

Associate Degree - Business Administration

Albany Technical College
Kawanza Williams