Britney Richardson
Rincon,GA
Summary
I have 2 years of Customer Service Representative Experience. Within these 2 years, I have gained a lot of knowledge in this department. I currently answer concerning calls and try to fix the situation; I enter data into the computer from my customers. I send important emails regarding and concerns of my customers account. I am dedicated to upholding the highest standards of professionalism on the job. I am a very fast paced learner who is willing to learn new things. I work well in groups or individually. I try to do my best with any assignment I am giving.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Judge Organization
06.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
Forlift Operator
Ikea Warehouse
08.2018 - Current
- Moved goods between warehouse locations according to shipment and storage needs
- Maintained current forklift certification as required
- Transported goods from dock area to appropriate storage locations
- Operated equipment with focus on safety and efficiency
- Pulled and prepared product for shipment to ensure exact quantity and type of product is loaded
Police Officer
Garden
07.2016 - 04.2017
Receptionist
Kicklighter Resource Center
08.2015 - 04.2016
- Monitored multiple databases to keep track of all company inventory
- Checked students in and out of the facility
- Conducted weekly tuitions
- Created weekly agendas for each teacher
patrol officer
- I patrolled designated areas daily to insure the safety of the community
- Make police reports for crimes and accidents
- Foot patrol
- Investigate incidents and accidents
- Respond to all emergency calls
- Testified in court
- Reviewed and evaluated evidence to determine validity and admissibility for court hearing
Education
High -
V. Jenkins
Handling Certifications and Licenses Forklift Certified August 2018 to Present -
Ikea
Georgia Basic Law -
Enforment
Savannah, GA06.2016
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Skills
- Report preparation
- Complaint resolution
- Creative problem solving
- Professional telephone demeanor
- Multi-line phone talent
- Receiving support
- Warehousing functions
Timeline
Customer Service Representative
Judge Organization
06.2021 - Current
Forlift Operator
Ikea Warehouse
08.2018 - Current
Police Officer
Garden
07.2016 - 04.2017
Receptionist
Kicklighter Resource Center
08.2015 - 04.2016
patrol officer
High -
V. Jenkins
Handling Certifications and Licenses Forklift Certified August 2018 to Present -
Ikea
Georgia Basic Law -
Enforment
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