Customer-oriented, strategic-thinking sales professional with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Self-motivated specialist with expertise in expanding network connections, persuasively introducing products, implementing portfolio changes, territory development and revealing customer needs to deliver solutions.
Overview
10
10
years of professional experience
Work History
Immunization Specialist
GSK Vaccines
Colorado Springs, CO
09.2021 - Current
Works closely with matrix partners to extend regional access within targeted customer accounts, facilitating the rollout of the GSK Vaccine portfolio
Fosters collaborative teamwork to improve access to GSK Vaccines, contributing to competitive strategies in a dynamic market
Identifies and develops opportunities within the independent and systemic vaccine business through comprehensive data analysis
Provides impactful coaching to drive business growth within the region, particularly focusing on strategic initiatives related to adult brands
Successfully launched a new adult vaccine, exceeding the goal by 185% within the first quarter of launch
Achieves territory, individual and company goals for call metrics, sample distribution, market share and sales
Conducts in-depth analysis of customer needs and preferences to identify potential business opportunities
Collaborates with cross-functional teams within the organization to develop innovative solutions for customers' needs
Healthcare Technician (EMT)
Air Force Reserves
Colorado Springs, CO
10.2016 - 10.2022
Led a team of 8 instructors and managed the Basic Life Support (BLS) program, ensuring the training of over 100 individuals annually in BLS procedures
Provided specialized training in Self Aid Buddy Care and Tactical Combat Casualty Training for personnel on deployment status, collaborating closely with senior leadership to ensure readiness
Conducted comprehensive training sessions on multiple Electronic Health Record (EHR) systems, for a 15-member unit, improving operational efficiency and compliance
Administered injections and other medications as prescribed by physicians, ensuring accurate clinical assessments and compliance with regulatory standards
Maintained meticulous clinical documentation in accordance with agency guidelines, ensuring accurate records and timely submission of reports
Managed the sterilization of instruments and proper disposal of contaminated supplies, adhering to strict safety protocols to maintain a safe working environment
Pediatric Department Manager & Vaccine Program Manager
Matthews-Vu Medical Group
Colorado Springs, CO
08.2020 - 08.2021
Directed daily operations within a healthcare office, overseeing 13 providers and 17 support staff to ensure smooth workflow
Managed staffing levels, provider schedules, and monitored clinical supplies, including ordering and tracking private vaccines
Managed the private vaccine program across six locations, including procurement, contracting, and daily usage tracking
Coordinated COVID-19 vaccine distribution and operations across five Matthews-Vu practices in Colorado Springs
Administered the Vaccines for Children (VFC) program, maintaining communication with state authorities
Implemented KPI quality goals and devised facility-specific action plans for quality improvement
Established and executed quantitative performance measures to enhance operational efficiency
Developed and evaluated short and long-term operational goals for performance improvement
Reconciled monthly expense reports and supported financial goals for the practice
Practice Administrator & Revenue Cycle Training Specialist
Peak Vista Community Health Centers
Colorado Springs, CO
03.2019 - 08.2020
Conducted comprehensive training sessions on various software and website platforms vital for Revenue Cycle support, ensuring staff proficiency
Collaborated in the development of streamlined processes and procedures to maximize efficiency in utilizing practice management, electronic health record management, and other software tools
Conducted thorough reviews of patient records to ensure compliance with organizational quality standards
Proactively identified and proposed potential new quality measures for inclusion in Peak Vista's quality program
Implemented cross-departmental content sharing processes to enhance organizational efficiency
Generated narrative reports and statistical analyses of patient record reviews for informed decision-making by organizational leadership
Optimized training resources and materials to ensure efficient utilization of time and resources for health personnel
Established standardized training protocols and documentation, providing follow-up reporting and corrective actions to leadership
Supervised and actively participated in the orientation, training, and ongoing computer education for all health-related personnel
Healthcare Outreach & Marketing Specialist
UC San Diego Health
San Diego, CA
08.2014 - 06.2016
Conducted competitor research to understand the industry dynamics and identify opportunities for growth
Organized promotional events to increase brand awareness and customer engagement
Coordinated events with esteemed organizations such as the American Heart Association, American Lung Association, Lungevity, Pedal the Cause, and SD Pride, among others
Provided direction and training to diverse organizations and citizen outreach programs
Facilitated community meetings aimed at identifying and addressing community issues effectively
Offered technical assistance and conducted on-the-ground outreach to support partners in achieving their objectives
Managed and allocated resources effectively, including prioritizing, tracking, and maintaining marketing budgets
Oversaw inventory budgets, materials, and project expenses to ensure efficient operations and cost-effective outcomes
Education
Master of Business Administration - Leadership
Southern New Hampshire University
true
05-2024
Aerospace Medical Technician - EMT-B
Medical Education Training Campus
10-2017
Bachelor of Arts - Business Communications
University of California
01.2015
Skills
Leads Prospecting
Business Growth and Retention
Territory Management
Program Planning
Account Development
Customer Engagement
Timeline
Immunization Specialist
GSK Vaccines
09.2021 - Current
Pediatric Department Manager & Vaccine Program Manager
Matthews-Vu Medical Group
08.2020 - 08.2021
Practice Administrator & Revenue Cycle Training Specialist
Front Line Senior Automation Engineer (DeltaV) at GSK Vaccines, Marburg at GSK VaccinesFront Line Senior Automation Engineer (DeltaV) at GSK Vaccines, Marburg at GSK Vaccines