Angelica Andino Pena
Homestead,FL
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Overview
9
9
years of professional experience
Work History
Claims Specialist
Social Security Administration, SSA
Perrine, FL
04.2023 - Current
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Developed in-depth understanding of government policies and procedures to give accurate recommendations to suit claimant needs.
- Updated claims system to track claim status and provide relevant information to other department.
- Followed up with customers on unresolved issues.
- Interviewed claimants to verify information and obtain additional details.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Checked documentation for accuracy and validity on updated systems.
- Calculated adjustments, premiums and refunds.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Assured timely verification of benefits prior to patient procedures or appointments.
- Processed and recorded new claims.
Substitute Teacher, K-12
Miami Dade Public Schools
Miami, FL
01.2019 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Monitored student progress and provided feedback to students, parents and school administrators.
Area Sales Manager
Marriott
Florida City, FL
07.2021 - 10.2022
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Led sales region to increase sales and boost team morale.
- Prepared sales presentations for clients showing success and credibility of products.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Fostered positive work environment through comprehensive employee relations program.
- Recruited top talent to maximize profitability.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Loan Officer
Small Business Administration
Miami, FL
08.2020 - 04.2021
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
Area Sales Executive
Marriott
Miami, FL
01.2019 - 10.2020
- Monitored sales team performance, analyzed sales data, and reported information to area managers.
- Provided impactful sales training and motivated sales team members to drive revenue growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Analyzed sales data and kept up to date with market trends.
- Calculated sales commission for sales team of [Number] representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Facilitated business by implementing practical networking techniques.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Front Office Supervisor
The Crossings Homeowners Association
Miami, FL
06.2014 - 06.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Education
MBA - Human Resources Management
Nova Southeastern University
Davie, FL07.2021
Bachelor of Science - Business Administration And Management
Miami Dade College
Miami, FL05.2018
Associate of Arts - Hospitality Administration And Management
Miami Dade College
Miami, FL08.2009
Skills
- Claims
- Documentation Review
- Customer Service
- Eligibility Determination
- Client Interviews
- Teamwork and Collaboration
- Contract Review
- New Account Development
- Leads Prospecting
- Sales Training
- Contract Negotiation
- Relationship Building
- Contract Management
- Brand Marketing
- Account Management
- Sales Reporting
- New Business Development
- Salesforce Software
- Business Development and Planning
- B to B Sales
- Decision-Making
- Review of Contracts
- Activity Management
- Multi-Subject Instruction
- Lesson Planning
- Complex Problem-Solving
- Behavior Management
- IEP Understanding
- Relationship Building and Management
- Video Conferencing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Claims Specialist
Social Security Administration, SSA
04.2023 - Current
Area Sales Manager
Marriott
07.2021 - 10.2022
Loan Officer
Small Business Administration
08.2020 - 04.2021
Substitute Teacher, K-12
Miami Dade Public Schools
01.2019 - Current
Area Sales Executive
Marriott
01.2019 - 10.2020
Front Office Supervisor
The Crossings Homeowners Association
06.2014 - 06.2016
MBA - Human Resources Management
Nova Southeastern University
Bachelor of Science - Business Administration And Management
Miami Dade College
Associate of Arts - Hospitality Administration And Management
Miami Dade College