Kawoncia A. Jenkins
Norwalk
Summary
Dynamic customer service professional with extensive experience at resolving complex issues and enhancing customer loyalty. Skilled in critical thinking and data entry, I consistently deliver exceptional service and build strong relationships, ensuring customer satisfaction and operational efficiency. Proven ability to educate clients on programs and services effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kaiser Permanente
05.2024 - Current
- Demonstrated ability to work in a fast-paced, high-volume environment
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions
- Interpret provider and health plan contracts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Educates and informs customers of organizations programs and services.
- Identifies root cause issues and works diligently and cooperatively to minimize or eliminate issues
Office Manager
Dr. Covington
02.2020 - 04.2024
- Handled phone calls, emails and faxing.
- Check in patients and Scheduled follow up appointments
- Keep patient information and insurance up to date
- Created weekly schedules for staff to ensure appropriate coverage.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Educates and informs customers of organizations programs and services.
- Identifies root cause issues and works diligently and cooperatively to minimize or eliminate issues
- Pre-authorizations for insurance and referral claims.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Education
High School Diploma -
Los Alamitos
Los Alamitos High School06-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
Timeline
Customer Service Representative
Kaiser Permanente
05.2024 - Current
Office Manager
Dr. Covington
02.2020 - 04.2024
High School Diploma -
Los Alamitos
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