Makayla Bennett
Bismarck,MO
Summary
Safety-driven professional assisting physicians with special procedures and performing difficult examinations. Polished individual successful at treating all patients with respect and compassion. Seek position with established hospital or other facility.
Skilled Ophthalmic Medical Technician with experience in supporting ophthalmologists by conducting diagnostic tests, maintaining sophisticated eye care equipment, and providing patient education on procedures and eye care. Demonstrated ability to adapt to evolving technology and best practices within fast-paced clinical settings. Strong interpersonal skills enhance patient comfort and trust, contributing to improved patient outcomes. Efficiently managed workflow and patient scheduling, resulting in smoother clinic operations and enhanced productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
Precision Eyecare
Farmington, MO
03.2023 - Current
- Expertise in efficient communication skills, professionalism, problem solving, medical diagnosing, medical terminology and testing procedures.
- Skills in computer knowledge, 110 WPM typing, some knowledge in ICD 10 coding/scribing, and able to perform diagnostics testing.
- Documented patient care by charting patient condition and treatment in records.
- Collaborated with healthcare teams to develop personalized care plans for patients.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Analyzed test results and contributed to diagnostic discussions.
Dispatch Agent
American Red Cross
Seattle, WA
08.2021 - 03.2023
- Ability to maintain calmness during high call volume and stressful situations, Excellent communication skills and problem solving capabilities.
- Technical problem solving and diagnosing capabilities and ability to type proficiently and accurately.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Prepared daily work and run schedules.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Kept detailed and updated records of calls in physical and electronic databases.
- Communicated changes in order status or delays due to unforeseen circumstances to customers immediately.
- Monitored incoming calls and routed them to the appropriate personnel.
- Developed strategies to improve customer service processes and increase efficiency.
- Documented services performed, operations information, and dispatch details in system.
- Recorded and maintained files or records of customer requests, work or services performed.
Education
General Arts -
Mineral Area College
Leadington, MOSkills
- Time management
- Computer literacy
- Leadership
- Documentation review
- Insurance
- Medical Billing
- Medical Terminology
- Computer Skills
- Typing
- Medical Imaging
- Call handling
- Technical troubleshooting
- Data entry
- ICD 10 coding
- Team collaboration
- Conflict resolution
- Attention to detail
- Process improvement
- Calm under pressure
- Call documentation skills
- Customer relations
- Data gathering
- Computer skills
- Effective communication
Certification
- OMA
- MEDICAL TECHNICIAN
- CPR
- CNA
- Scribing
Timeline
Ophthalmic Technician
Precision Eyecare
03.2023 - Current
Dispatch Agent
American Red Cross
08.2021 - 03.2023
General Arts -
Mineral Area College