Kay Akande
Orange,NJ
Summary
Results-driven professional with expertise in customer relationship management. Proven ability to develop tailored strategies that enhance client retention and satisfaction, driving significant improvements in client engagement.
Overview
10
10
years of professional experience
Work History
Personal Trainer
Blink Fitness
Clifton, New Jersey
09.2018 - 10.2025
- Developed and implemented all fitness nutrition programs for clients, while working one-on-one to help maximize each individual's results.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
Service Representative
New York Life Insurance Co
Saddle Brook, NJ
09.2023 - 10.2024
- Assist with the workflow of new insurance policies as they go through the stages of application, underwriting, policy issue, delivery, and payment
- Coordinate underwriting requirements for new insurance applications by interacting with agents, clients, outside medical vendors, and underwriters
- Assist in the training and development of agents in the areas of underwriting and new business.
Loan Officer
Chase Bank
North Arlington, New Jersey
01.2017 - 02.2018
- Met with applicants, obtained information for loan applications, and answered questions about the process.
- Analyzed applicants' financial status, credit, and property evaluations to determine the feasibility of granting loans.
- Evaluated loan applications for compliance with bank policies and regulations.
Relationship Manager
Bank of America
Rutherford, New Jersey
06.2015 - 01.2017
- Built strong client relationships through regular communication and personalized service.
- Analyzed customer needs to recommend appropriate financial products and services.
- Developed strategies to attract new customers while retaining existing ones.
Education
Bachelor of Arts -
Rutgers University
NewarkSkills
- Customer relationship management
- Data analysis
- Client retention strategies
- Effective communication
- Adaptability to change
- Time management
Timeline
Service Representative
New York Life Insurance Co
09.2023 - 10.2024
Personal Trainer
Blink Fitness
09.2018 - 10.2025
Loan Officer
Chase Bank
01.2017 - 02.2018
Relationship Manager
Bank of America
06.2015 - 01.2017
Bachelor of Arts -
Rutgers University