Summary
Overview
Work History
Education
Skills
Timeline
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Kay Anderson

Barrington,NJ

Summary

Dynamic Customer Service Representative retired since 2020 and looking to return to the work force with a proven track record at Rapid Rover Airport Shuttle, excelling in problem-solving and active listening. Enhanced customer satisfaction through process improvements and effective complaint resolution. Trained new staff, fostering a positive team environment while ensuring high-quality service delivery. Skilled in data entry and critical thinking.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Rapid Rover Airport Shuttle
Pennsauken, NJ
06.2011 - 05.2022
  • Answered multiple phone lines to make reservations for shuttle service to and from Philadelphia Airport, Atlantic
    City Airport, Newark Airport. Interface effectively with a diverse customer base.
  • Checked drivers in at the beginning of their shift, ensuring they had the correct keys to their assigned van. Collected and processed paperwork, cash and credit card receipts at the end of their shifts to be put in the company safe.
  • Resolved customer inquiries and complaints, ensuring timely and effective solutions.
  • Trained new employees on customer service protocols and system operations for consistent support.
  • Implemented process improvements that enhanced response times and customer satisfaction ratings.

Education

High School Diploma -

Haddon Heights High
Haddon Heights, NJ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Positive attitude
  • Problem solving

Timeline

Customer Service Representative

Rapid Rover Airport Shuttle
06.2011 - 05.2022

High School Diploma -

Haddon Heights High