Kay Arzu
Las Vegas
Summary
Dedicated collections professional with a strong track record in creating tailored payment plans and resolving customer inquiries. Exceptional at building rapport and addressing financial difficulties, contributing to improved collection rates and customer retention.
Overview
6
6
years of professional experience
Work History
Collections Agent
CREDIT ONE BANK, USA All
Las Vegas, NV
09.2024 - 03.2025
- High paced, inbound and outbound call center
- Communicated effectively with customers to negotiate repayment plans and address inquiries.
- Building rapport with clients
- Using internal systems as well as Microsoft
- Managed customer accounts to ensure timely payment and resolve outstanding balances.
Collections Agent
Sunbit
Las Vegas, NV
06.2023 - 05.2024
- Provide loans for necessities ( auto repairs, optical, dental, vet visits )
- Confirm credit card payments, collections, going over loan agreements, contract details
- Quickly solving customer issues, complaints and or concerns
- Met monthly metrics
- Understanding financial difficulties and creating payment plans that fit clients needs
Office Administrative Assistant
Interstate Batteries
Las Vegas, NV
03.2023 - 05.2023
- Properly filed paperwork
- Took messages and sent email responses
- Open/close store
- Complete transactions with customers in person/ over phone
- Created delivery schedule for drivers
- Calculated daily revenue at the end of each day
- Responded to invoices
Customer Support Specialist
Bank of America
Las Vegas, NV
09.2019 - 10.2020
- Provide quality service to clients inquiring about changes or discrepancies with their personal account(s)
- Recommend new banking products or methods that might be of interest to clients
- Remotely completed wire transfers, ordered checks
- Assisted with compromised debit cards and filed claims upon client request
- Answered clients inquiries regarding account balances, transactions and service changes
Customer Support Specialist
Anthem
Las Vegas, NV
10.2018 - 06.2019
- Assist Medicare clients with clients
- Promoted superior customer concerns, demonstrating empathy and resolving problems swiftly
- Assist clients with personal profile updates upon request
- Provide clients with finding a provider in their network
Education
High School Diploma -
Mojave High School
Las Vegas, NV06.2012
Skills
- Payment arrangement
- Collections processing
- Account management
- Debt negotiation
- Fair debt practices
- Data entry
- Microsoft office
- Schedule management
- File management
Timeline
Collections Agent
CREDIT ONE BANK, USA All
09.2024 - 03.2025
Collections Agent
Sunbit
06.2023 - 05.2024
Office Administrative Assistant
Interstate Batteries
03.2023 - 05.2023
Customer Support Specialist
Bank of America
09.2019 - 10.2020
Customer Support Specialist
Anthem
10.2018 - 06.2019
High School Diploma -
Mojave High School