Kay Brickhouse
Norwalk,CT
Summary
Detail-oriented Client Services Coordinator with strong database management and event planning skills. Proven ability to facilitate collaboration and support strategic initiatives, ensuring client satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Client Services Coordinator
Colliers International
Stamford, CT
07.2022 - Current
- Coordinated client communications and scheduled property viewings to enhance client engagement.
- Prepared marketing materials for property listings and client presentations to support sales efforts.
- Maintained and updated client database for accurate record-keeping and improved service delivery.
- Facilitated collaboration between clients and real estate professionals during transactions.
- Ensured all invoices received are approved, entered and paid in a timely manner
- Acted as primary liaison for all office vendors, managing communications and requests.
- Prepared written correspondence in the form of letters, faxes and emails in all respects of leasing activities
- Supported the onboarding process for new clients, ensuring smooth transitions and setup.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Streamlined deal closings to ensured accuracy of commissions, contract dates and disclosures for entries into Ourdeals
Physician Liaison Coordinator/Administrative Assistant
Stamford Health
Stamford, Ct
12.2019 - 06.2022
- Facilitated communication between physicians and hospital departments to enhance collaboration.
- Ensured all invoices received are approved, entered and paid in a timely manner
- Coordinated PAS Meetings with Directors and Physicians of Stamford
- Planned and coordinated on-site and off-site Physician Relations events to strengthen community engagement.
- Oversaw organization and updates of Salesforce database
- Facilitated educational sessions for physicians on new services.
- Assisted in implementing strategic initiatives to enhance patient care.
- Organized outreach events to effectively promote hospital services to local providers.
- Collaborated with marketing teams to create promotional materials for services.
Administrative Assistant/Receptionist
JLL, Jones Lang LaSalle
Stamford, Connecticut
02.2016 - 04.2019
- Ensured that all invoices received are approved, entered and paid within a timely manner
- Prepared presentation decks, tour books, proposals and other correspondence for multiple brokers
- Maintained and prepared expense reporting for 10 brokers
- Oversaw front office operations, ensuring a welcoming environment and efficient visitor management.
- Maintained the readiness of the reception area and office supply inventory
- Booked international and domestic travel, hotels and transporation for group of 10 brokers
- Coordinated meetings and events, managing logistical details to support smooth execution.
- Point of contact for all office vendors
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Monitored office supplies inventory, maintaining adequate stock levels to support daily operations.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Senior Administrative Assistant
Morgan Stanley Smith Barney
Purchase, NY
02.2008 - 05.2010
- Coordinated daily attendance and annual vacation records for 38 employees, ensuring accurate tracking and compliance
- Prepared client analysis and client holdings reports and created composite reports
- Prepared trust group seasonal newsletters
- Revised MDA comment newsletters to enhance clarity and engagement for readers.
- Produced and distributed companywide correspondence, facilitating clear communication across departments
- Coordinated domestic and international travel arrangements using Dart travel
- Managed expenses for team of 38
- Managed executive calendars and scheduled appointments for senior leadership.
- Processed and maintained confidential documents, adhering to compliance standards.
- Assisted in the preparation of reports and presentations for client meetings.
- Served as a liaison between departments, facilitating effective communication and collaboration.
- Provided administrative support to senior management team.
- Supported HR functions such as onboarding new hires or processing employee benefits paperwork.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
Junior Print Buyer
Conair
Stamford, Connecticut
01.2001 - 07.2007
- Assistant to the Production Manager and Senior print buyer
- Negotiated contracts with suppliers to secure competitive pricing and guarantee timely delivery of print materials.
- Trafficked ads for all divisions of Conair to ad vendors, ensuring timely delivery and adherence to specifications.
- Secured ad specifications from the Creative team for accurate project execution.
- Preflighted artwork for divisions including Conair, Rusk, Cuisinart and Waring
- Collaborated with design teams to meet project specifications and deadlines.
- Oversaw print production schedules to coordinate with marketing campaigns effectively.
Education
Associate of Arts - Fashion Merchandising
Fashion Institute of Technology
New York, NY05-2001
Skills
- Client communication
- Customer relationship management
- Account management
- Vendor coordination
- Invoicing processes
- Salesforce management
- Database management
- Event planning
- Marketing support
- Schedule management
- File management
- Meeting deadlines
- Organizational skills
- Attention to detail
- Adaptability
- MS office
- Professional etiquette
- Client relations
Timeline
Client Services Coordinator
Colliers International
07.2022 - Current
Physician Liaison Coordinator/Administrative Assistant
Stamford Health
12.2019 - 06.2022
Administrative Assistant/Receptionist
JLL, Jones Lang LaSalle
02.2016 - 04.2019
Senior Administrative Assistant
Morgan Stanley Smith Barney
02.2008 - 05.2010
Junior Print Buyer
Conair
01.2001 - 07.2007
Associate of Arts - Fashion Merchandising
Fashion Institute of Technology