Kay Colley
Moncks Corner,SC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
HIM Manager
Ensemble Health Partners
Blue Ash, OH
07.2021 - 09.2024
- Responsible for the analysis, master patient index (MPI) and unbilled teams consisting of seven employees
- Developed and implemented operational strategies to improve productivity
- Work closely with the privacy team for violations in HIPAA resulting in privacy incidents
- Maintain relationships with hospital staff, providers and physician practices
- Compiled data and created reports for hospital leadership, compliance and administrative use
- Perform quality and Joint Commission audits
- Maintained HIM policies and procedures
- Completed patient amendment requests with excellent customer service
- Conducted performance reviews for team members
- Collaborated with other departments in cross-functional projects
- Coached, mentored and trained team members in order to improve their job performance.
Transcription Manager
Roper St. Francis Hospital
Charleston, SC
01.1999 - 07.2021
- Supervised and managed a team of transcriptionists to ensure that all work was completed accurately and on time.
- System administrator for the dictation/transcription system.
- Primary contact for physicians and hospital staff for the dictation/transcription system.
- Lead two transcription dictation system changes as the project manager.
- Ensured timely submission of completed transcriptions, according to established deadlines.
- Performed quality audits in all areas of HIM and for the Joint Commission.
- Maintained HIM policies and procedures.
- Completed patient amendment requests with excellent customer service.
- Established fruitful working relationships with employees, management, and vendors.
- Oversaw budget planning and financial management.
- Coordinated Medical Record Committee meetings.
- Provider orientation presenter for transcription and patient amendment requests.
- Developed and implemented policies and procedures to increase efficiency and accuracy in the transcription process.
- Organized training sessions for new transcriptionists on best practices, tools, techniques, and technologies used in the industry.
- Resolved customer complaints regarding inaccurate transcripts or missed deadlines promptly.
HIM Manager
Supply Community Hospital
Supply, NC
06.1997 - 05.1998
- Managed coding, transcription, and analysis.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned work and monitored performance of project personnel.
Quality Assurance Analyst
Nantucket Cottage Hospital
Nantucket, MA
03.1994 - 05.1996
- Performed medical record audits for the facility's quality assurance program.
- Conducted primary source verification of licensure, education, training, and malpractice history for physician credentialing.
- Maintained a database of current providers in accordance with regulatory requirements.
- Tracked licensure expiration dates and coordinated renewal activities with providers.
Discharge Summary Dictator
Halifax Hospital
Daytona Beach, FL
07.1992 - 05.1994
- Dictated discharge summaries for 80 physicians of every specialty for continued patient care and record completion.
Education
Bachelor of Science - Health Information Management
Illinois State University
Normal, IL05-1991
Skills
- Team Leadership
- Technology Support
- Epic
- Cerner
- Performance Management
- Project Management
Certification
- RHIA
Timeline
HIM Manager
Ensemble Health Partners
07.2021 - 09.2024
Transcription Manager
Roper St. Francis Hospital
01.1999 - 07.2021
HIM Manager
Supply Community Hospital
06.1997 - 05.1998
Quality Assurance Analyst
Nantucket Cottage Hospital
03.1994 - 05.1996
Discharge Summary Dictator
Halifax Hospital
07.1992 - 05.1994
Bachelor of Science - Health Information Management
Illinois State University
Similar Profiles
Sharon SmithSharon Smith
Coding Specialist 1, Billing, Denial Specialist at Mercy Health Partners/Ensemble Health PartnersCoding Specialist 1, Billing, Denial Specialist at Mercy Health Partners/Ensemble Health Partners
Haley J. DeshazoHaley J. Deshazo
Patient Access Representative at UT Health Athens / Ensemble Health PartnersPatient Access Representative at UT Health Athens / Ensemble Health Partners
Samantha MarlattSamantha Marlatt
Specialized Mentor And Revenue Cycle Trainer at Ensemble Health Partners-OU Health /Ardent HealthSpecialized Mentor And Revenue Cycle Trainer at Ensemble Health Partners-OU Health /Ardent Health
Maydey AcostaMaydey Acosta
HIM Specialist at Ensemble Health Partners (Nicklaus Health Client)HIM Specialist at Ensemble Health Partners (Nicklaus Health Client)
Charlene BrownCharlene Brown
Material Coordinator at KBR/LSI Government ContractorMaterial Coordinator at KBR/LSI Government Contractor